Vinicius Yazbek
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Revenue Operations | Reporting | Data Management | Data Analysis | Sales Support Operations
Amsterdam, North Holland, Netherlands
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Full-time jobs
Résumé
Jobs
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Revenue Operations AnalystLivepersonJul 2023 - Current (3 years 4 months)As the EMEA Revenue Operations Analyst, I manage the deal and contract documentation process. I validate EMEA deal proposals, guide through exceptions, address possible revenue and bookings implications, and support the sales team with all related queries. - Collaborating on pricing, product and commercial terms, shaping outcomes. - Manage the Deal and Contract documentation process, including financial governance and review of all terms and conditions. - Process contracts and orders, while ensuring all required documentation is in place and in compliance with internal policies. - Liaise between Sales teams, Legal and Finance to facilitate the creation of non-standard contracts. - Assist with quote to cash process and order management opera- Merchant Account & Payments ManagerCLIQ DigitalFeb 2023 - Jun 2023 (5 months)- Managed, from end-to-end, the pursuit of new merchant accounts and/or any respective Merchant - Account Identification (MID) numbers from an Acquiring bank. - Managed documentation for new and existing merchant accounts. - Supervised new merchant account forms and respective onboarding documentation. - Managed Fraud & Chargeback KPIs. - Facilitated smooth new merchant account KYC and/or compliance checks. - Coordinated and managed assets, documentation, and updates required for the administration of new or existing merchant accounts. Show less
- Financial Reporting Analyst for Billing and CollectionsTescoMar 2020 - Jan 2023 (2 years 11 months)Managed and ran sales analytics reports and dashboards using sales software tools to provide actionable insights that supported data-driven decision-making for the sales and leadership team. Worked closely and hand in hand with other departments to respond immediately to relevant operational needs and delivered timely and effective commercial information. - Developed, planned, and maintained recurring reporting for Billing & Collections, ensuring compliance with daily, weekly, and monthly targets and goals. - Analyzed and interpreted reports to provide insight and drive process improvements. - Interpreted data, identified trends or opportunities, and used it to help set targets for commercial performance. - Managed customer direct debit ref
- Payment Support SpecialistAccentureDec 2018 - Mar 2020 (1 year 4 months)Dealt with all queries related to products, pricing, reports, and developed/maintained the customer relationship through Microsoft Dynamics CRM to drive effective communication in a B2B commercial environment. - Provided support for multiple products on a global scale while optimizing the impact of each support representative. - Performed root cause analysis and resolved issues. - Developed and implemented a Time and Motion analysis for Risk and Payment team. - Provided quality customer service by achieving consistent customer satisfaction (CSAT) ratings while always focusing on resolving cases efficiently and utilizing time productively. - Assisted users with payment, billing system and other queries. Show less
- Contract Preparation & Business AnalystIBMApr 2014 - Apr 2018 (4 years 1 month)- Provided support to the Sales team in Latin America, managing End of Lease transactions at IBM Banking. - Responsible for creating Leasing and Loan agreements, handling documentation from major companies such as Petrobras, General Electric, Kellogg, Bradesco, Embraer, Fiat, DELL, HP, and others within the IBM Global Financing customer portfolio. - Identified and concluded negotiations for purchases, renewals and returns contracts, ensuring all information was submitted through IBM's approval/process tool. - Created and updated reports on the most relevant business KPIs. Show less
- Contract PreparationIBMOct 2013 - Apr 2014 (7 months)
- Billing Analyst - TraineeTIM BrasilApr 2013 - Oct 2013 (7 months)- Responsible for the billing process. - Controlled the flow of electronic invoices. - Analyzed and Interpreted data across customer accounts, escalating issues to managers when required. - Developed and maintained sales analytics reports.
Education
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- Universidade Veiga de Almeida — Bachelor's degree, Business Administration and Management, General, 8,0Universidade Veiga de AlmeidaNFQ Level 8 – Ireland.
- Estácio — Postgraduate Degree, Data Science and Big Data AnalyticsEstácio- Life Cycle and Introduction to R Programming Language - Personal Development, Career, Employability - Big Data Fundamentals and Project - Advanced Technologies - Advanced Analytical Theories - Data Warehouse and Data Marts Architecture - Design Thinking - Hadoop Ecosystem - Education, Technology and Hybrid Education - Agile Project Management - Innovation and Entrepreneurship Management - Strategic Management of Information - Python Language - Data Mining - Analytical Project Show less
- CCT College Dublin — Diploma in Introduction to Computer Programming (Java), ITCCT College Dublin