Product Specialist
Superior Automotive Group
Jun 2023 - Apr 2026 (2 years 11 months)
● Utilized diagnostic and remote access tools to troubleshoot software, hardware, and connectivity issues across computers, mobile devices, and vehicle systems. Assisting both customers and employees to ensure seamless operation and reliability of all technology platforms. ● Managed and resolved support tickets with NEXUS, MMCR, DDA, and NETSTAR systems, accurately documenting issues and solutions. ● Assisted staff and clients with technology support, including system resets, firmware updates, software configuration, and connectivity troubleshooting, ensuring optimal performance of both internal systems and connected vehicle technology. ● Guided clients through vehicle technology features, demonstrating infotainment systems, driver-assistan
