David Hattingh

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Chief Executive Officer

Start-Up Stealth Mode

Jan 2025 - Current (1 year 10 months)

UX Researcher

Primark

Jul 2023 - Feb 2024 (8 months)

• UX Researcher at Primark, working across embedded teams in the digital space.
• Conducted qualitative and quantitative research to validate hypotheses on customer behaviours and attitudes.
• Supported teams by unblocking research-related challenges and providing necessary insights.
• Played a lead role as a researcher and enabler, facilitating solid research practices within the teams.
• Collaborated with multiple teams to ensure research findings informed product decisions effectively.

Senior UX Researcher

British Airways

Jun 2022 - Feb 2023 (9 months)

• Senior User Researcher at British Airways, collaborating with all Digital teams.
• Conducted behavioural research to validate hypotheses on customer behaviours and attitudes.
• Provided support to teams by unblocking research-related challenges and offering insights.
• Implemented ResearchOps practices for efficient research management.
• Managed assumptions logs to track and validate team hypotheses.
• Compiled screeners for participant recruitment in research studies.
• Created discussion guides for qualitative user testing sessions.
• Conducted qualitative behavioural and attitudinal user testing sessions on UserTesting. com.
• Utilized techniques such as card sorting and tree testing for informa

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User Experience Researcher

Feb 2022 - Mar 2022 (2 months)

• Conducted short-term user research engagements for clients in the UK financial sector.
• Engaged with over 20 multi-functional stakeholder teams to validate hypotheses.
• Reviewed 15+ global competitors to inform research insights.
• Compiled screeners for participant recruitment in research studies.
• Prepared discussion guides for user testing sessions.
• Conducted over 20 testing sessions to gather insights.
• Tagged and generated insights from 40+ hours of interviews in Dovetail.
• Compiled detailed reports summarizing research findings.
• Presented research findings to senior stakeholders for decision-making.

Senior UX Researcher - RS Components via Harvey Nash

RS

Nov 2021 - Feb 2022 (4 months)

• Conducted stakeholder interviews to gather insights into project requirements.
• Performed competitor analysis to understand the market landscape.
• Provided peer review for proposed UI changes to ensure alignment with user needs.
• Developed screeners for participant recruitment in research studies.
• Prepared test scripts for usability testing sessions.
• Conducted over 10 remote usability testing sessions to evaluate product usability.
• Compiled comprehensive reports summarizing research findings.
• Presented research findings to senior stakeholders to inform decision-making.

Lead UX Researcher - Spotless Interactive via Source

Spotless | B Corp™

Oct 2021

• Conducted 10-day user research engagement for Spotless client Vodafone.
• Facilitated usability tests on proposed features for Vodafone’s mobile app.
• Managed participant recruitment for the usability testing sessions.
• Compiled discussion guides to structure the testing process effectively.
• Conducted remote usability testing sessions to gather user feedback.
• Generated next-day and detailed reports summarised research findings.
• Presented research findings to senior stakeholders at Vodafone.

Digital User Researcher

Capgemini

Mar 2021 - Sep 2021 (7 months)

• Engaged in qualitative research for a government department regarding the UK’s exit from the EU.
• Conducted remote user interviews with Border Force officials to understand lorry movement complexities.
• Created surveys for hauliers to gather insights on border interactions and post-Brexit documentation expectations.
• Reported findings to the team and stakeholders to inform service improvements.
• Presented research findings to facilitate interactive discussions and decision-making.

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Tech Angel

Surrey Coalition of Disabled People

Oct 2020 - Dec 2020 (3 months)

As a volunteer at the Surrey Coalition for Disabled People, I worked with the Tech to Community Connect Project team to provide technology, and support in using technology and virtual groups to reduce feelings of loneliness and isolation in people with care and support needs across Surrey.

Senior UX Researcher

FE fundinfo

Feb 2020 - Apr 2020 (3 months)

• Conducted in-house UX research for a major client in the financial services industry.
• Informed user interface decisions for a new suite of tools for financial planners.
• Conducted stakeholder interviews with management and senior product owners to formulate a UX Strategy Blueprint.
• Collaborated closely with the offshore UI design team to create low-fidelity mockups illustrating required service changes.

Lead UX Researcher

Source

Oct 2019 - Nov 2019 (2 months)

• Conducted UX research for a major client in the wine industry.
• Utilized both qualitative and quantitative research methods.
• Engaged in client workshops to understand project requirements and objectives.
• Conducted usability testing to gather insights on user interactions with the website.
• Generated usability reports to summarize research findings.
• Presented research findings to stakeholders.
• Contributed to UX strategy development for the website redevelopment project.

User Experience Researcher

University of Cambridge

Jul 2019 - Sep 2019 (3 months)

• Conducted qualitative and quantitative user research at the University of Cambridge.
• Engaged with undergraduate and postgraduate applicants, as well as university staff.
• Explored needs and motivations of users to inform the university’s Digital Strategy.
• Responsibilities included user interviews, usability testing, surveys, and user journey mapping.
• Contributed to the formulation of the university’s Digital Strategy through UX insights and recommendations.

User Experience Researcher

Cytora

Mar 2019 - Jun 2019 (4 months)

• Conducted user experience research at Cytora, focusing on commercial insurance underwriters’ needs.
• Translated complex frustrations, pain points, and tasks into actionable insights.
• Engaged in user interviews to gather qualitative data on user experiences.
• Conducted usability testing to evaluate product usability and identify areas for improvement.
• Utilized card sorting techniques to organize information effectively.
• Developed personas to represent different user types and their needs.
• Mapped out user journeys to understand user interactions with the product.
• Worked on information architecture to improve product organization and navigation.
• Created both low and high-fidelity prototyp

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Lead UX Researcher

David Hattingh Ltd

Feb 2019 - Mar 2019 (2 months)

• Conducted competitor analysis for Fortune 500 Company client engagement.
• Created UI and functional prototypes using tools like Sketch, InVision, and Axure RP Pro.
• Developed personas to represent different user types and their characteristics.
• Utilized empathy maps to understand user emotions and perspectives.
• Mapped out user journeys to visualize user interactions with products or services.

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Lead UX Consultant/Manager

Feb 2018 - Dec 2018 (11 months)

• UX Strategy formulation
• Conducted Heuristic Analysis
• Created low and high-fidelity wireframes
• Developed high-fidelity prototypes
• Presented findings and client pitches
• Led, supported, guided, and mentored teams
• Assessed quality of work
• Formulated IQbusiness UX and Service Design strategy
• Conducted assessment and recruitment of new UX hires

Senior Usability Analyst

Wunderman

Jun 2017 - Dec 2017 (7 months)

• Senior/Lead Usability Analyst for major client portfolios.
• Developed UX strategy to enhance user experiences.
• Conducted competitor reviews to inform design decisions.
• Facilitated 1-on-1 and remote usability testing sessions.
• Performed Heuristic Analysis to identify usability issues.
• Implemented A/B testing to optimize user interactions.
• Created wireframes to visualize design concepts.
• Presented findings and client pitches to stakeholders.
• Provided support, guidance, and mentorship to team members.
• Assessed the quality of work to ensure high standards were met.

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Head of UX

Jul 2016 - Apr 2017 (10 months)

• Visualized business requirements into wireframes.
• Developed user journeys and personas.
• Conducted user experience research, competitor analysis, and benchmark research.
• Created vision for UX/UI framework and assets across products.
• Produced user flows, wireframes, prototypes, and UI specifications.
• Managed user experience research and testing processes.
• Analyzed metrics to optimize design and user experience.
• Collaborated with development and UI teams to ensure optimal user experience.
• Worked strategically with executives and team members across the organization.

Senior UX Consultant

Quirk

Jan 2016 - Jul 2016 (7 months)

● Heading up UX at Quirk Jozi, leading the UX department. ● Responsible for UX strategy development. ● Created wireframes to visualise design concepts. ● Developed user journeys to map out user interactions. ● Conducted usability testing to evaluate product usability. ● Managed and mentored the UX team to ensure high-quality work.

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Lead UX Practitioner

Jun 2015 - Oct 2015 (5 months)

• Provided UX design and advisory services in Financial Services for Nedbank, Bidvest Bank, and Standard Bank.
• Implemented User-centred Design approaches to address business challenges for Freethinking and its clients.
• Determined product mandates, feature sets, and business requirements.
• Planned and conducted user requirements gathering, competitive research, and usability testing.
• Designed user interfaces and information architecture using participatory and iterative design techniques.
• Produced user requirements specifications, personas, storyboards, scenarios, prototypes, and design specifications.
• Contributed as a team member alongside visual designers, project managers, business analysts, and de

Senior Usability Analyst

Discovery Limited

Dec 2012 - May 2015 (2 years 6 months)

• Ensured interactive media products met audience needs through user experience analysis, evaluation, and testing.
• Conducted analysis, design, and evaluations of system interfaces with clients and staff.
• Aimed to maximize usefulness, satisfaction, productivity, and overall quality of products/ services.

Senior User Experience Specialist

Momentum

Dec 2011 - Dec 2012 (1 year 1 month)

• Senior User Experience Specialist at Momentum, tasked with institutionalising UX across digital channels.
• Led digital product ideation and UI prototyping for various platforms, including web, mobile, desktop applications, and tablets.

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Senior UX Developer

Aug 2010 - Jan 2012 (1 year 6 months)

• Led user experience efforts at DStv, advocating for and embedding UX principles across business units.
• Conducted UI prototyping for various platforms including web, mobile, interactive television, set-top box, and tablet.

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Visual Interface Designer

mymarket.com

Jul 2009 - Aug 2010 (1 year 2 months)

• Business Travel Web Application UI and Front End Development.

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Visual Interface Designer

Dec 2006 - Feb 2009 (2 years 3 months)

• Resolved usability, accessibility, and design issues on existing online systems.
• Combined technical and visual design skills to address problems effectively.
• Interpreted and input client requirements into project system specifications.
• Produced prototypes and conducted usability testing for all UI designs.
• Established a ’centre of excellence’ for visual/UI design and usability at SHL.
• Developed and promoted the global SHL style guide for application visual interface design.
• Provided guidance and cross-training to IT Application Delivery and Service Delivery teams.
• Created system prototypes and wireframe designs to demonstrate application systems flow and usability.
• Supported offshore

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Front End Designer

Halpern Cowan

Oct 2006 - Dec 2006 (3 months)

HTML & CSS development at a London-based multimedia agency for new interactive functionality on the Norwich Union website.

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Director

D4 Interactive

Jan 2005 - Oct 2006 (1 year 10 months)

Director of D4 Interactive and responsible for all day to day running, development and financials in the company. Also responsible for all Front End Web Design and development using XHTML, HTML, Javascript and Flash to create bespoke solutions for clients.

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Web Developer / Production Director

October Solutions

Jan 2003 - Dec 2004 (2 years)

Responsible for day-to-day running of this web design/development agency. Client liaison Design briefing Project management Front end web development

Freelance Front End Developer

Freelancer

Feb 2001 - Dec 2002 (1 year 11 months)

Created brand identities and websites for a number of bar/restaurant venues and internet cafés across London, while over in the UK on a Working Holiday visa. Flash Director HTML 4.0 Maya 3D Modelling Audio Design Adobe Premiere Adobe Photoshop Adobe Fireworks Adobe After Effects Adobe InDesign Quark Xpress

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Printing Press Assistant Operator

Packaging Converters

Jan 1998 - Dec 1999 (2 years)

Responsible for maintaining ink levels and viscosity, Pantone colour matching and ensuring overall print quality.

About

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David Hattingh

About

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Behavioral traits