Chris Maranis

I entered the world of debt collections one Friday of May 2004, when I got pushed through the door of a seasoned debt collections manager of a Greek bank (thriving at that moment), as the project manager of their new end2end debt collections system deployment. Since then, I have implemented debt collection systems for financial institutions in 30 countries in EMEA & SEA. I have learned from collections manager of organisations of all sizes, employing aggressive account based or conservative customer level strategies, utilizing large in-house call centers or outsourcing to multiple 3rd parties, covering from pre-collections to write-off and debt sale. I have helped several organization migrate from, almost, all debt collections system available, including the most popular one, Excel. I have experienced how innovation improves collectability and customer relationship on the same time, have deployed vendor portals, intelligent field collector mobile apps, customer self-service portals, multi-channel 2way negotiation tools. Currently I am researching how AI can help collectors focus on what they know best: debt collections ! the misunderstood art of negotiation. Connect, if you are also passionate for debt collections technology.