Timeshare company, number one in Mexico and number 5 worldwide in 2011.
Project Description: Business processes reengineering for Customer Service, Sales, Marketing, and Commissions departments. Analysis, design, built and testing of the CRM application (Oracle Siebel) to meet functional and technical requirements aligned to the business processes. Analysis and design of the Reservations Business Rules Model for three business units (National Market, International Market and Real Estate). Analysis, design, built and testing of the Business Rules application (Oracle Policy Automation) to meet functional and technical requirements of the Business Rules Model. Role: Responsible for the CRM project management. I supervised the efforts of people in the processes, technical and change management teams. Responsibiliti