Vodafone customer service representative
iSON Xperiences
May 2025 - Jul 2025 (3 months)
Customer Service Representative – Vodafone (Outsource Company)
Handled inbound and outbound customer calls, providing professional support and assistance.
Resolved customer inquiries, complaints, and technical issues effectively.
Assisted clients with billing, subscriptions, and service-related requests.
Ensured high customer satisfaction by delivering clear, polite, and solution-oriented communication.
Maintained accurate records of customer interactions and followed up when necessary.
Worked under pressure to achieve performance targets and service level agreements.
Developed strong communication, problem-solving, and teamwork skills in a fast-paced environment.