Juan Pablo Garcia Murillo

Juan Pablo Garcia Murillo

About

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ServiceNow Senior Technical Consultant at Thirdera | CSA | CAD | CIS - ITSM | CIS - Discovery | CIS - HAM
Guadalajara, Jalisco, Mexico
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Résumé

Jobs verified_user 0% verified
  • Thirdera
    ServiceNow Senior Technical Consultant
    Thirdera
    Jun 2023 - Current (3 years 5 months)
    • Worked in a dynamic environment, utilizing agile methodology to successfully deliver various client projects.

    • Served as a Technical Consultant specializing in IT Operations Management (ITOM), overseeing CMDB, Discovery, Service Graph Connector, and integration implementations.

    • Conducted hands-on development, creation, configuration, and customization of patterns, application fields, Discovery Schedules, design, business rules, client scripts, access controls, and user roles and groups across various system applications.

    • Developed integrations to existing IT Operations Management tools using ServiceNow workflows, Flow Designer, scripting, and web services/REST APIs as required.

    • Created en
  • Thirdera
    ServiceNow Senior Developer
    Thirdera
    Feb 2023 - Jun 2023 (5 months)
    • Leveraged operational experience, ServiceNow Sys Admin, ServiceNow Development, and ServiceNow best practices to ensure effective project outcomes.

    • Managed IT Operations Management tools, ServiceNow workflows, Flow Designer, scripting, and web services/REST APIs, and maintained system plugins.
    Handled plugin updates and maintenance.

    • Integrated ServiceNow ITOM modules with a variety of enterprise monitoring tools, automated alerts, and application management tools through the utilization of off-shelf plugins and API methods.

    • Updated, maintained, and troubleshooted plugins to keep them up-to-date, ensuring optimal system performance.

    • Translated functional requirements into technical d
  • H
    ServiceNow Mid Developer
    HandCloud US
    Sep 2022 - Feb 2023 (6 months)
    I successfully developed both out-of-the-box and customized solutions within the ServiceNow platform. I was responsible for delivering these solutions to clients in the United States, ensuring timely and efficient project completion. Additionally, I actively engaged with clients to analyze and gather their requirements, guaranteeing accurate and tailored development.

    Main functions:

    I independently and autonomously developed solutions within the ServiceNow platform, catering to the unique needs of each client.

    Throughout the projects, I provided regular weekly and/or monthly reports, effectively communicating progress and accomplishments.

    A significant part of my role involved documenting all proj
  • H
    ServiceNow Jr Developer
    HandCloud US
    Oct 2021 - Sep 2022 (1 year)
    • Conducted thorough analysis of client requirements to develop and implement solutions aligned with the best practices of the current market.

    • Took charge of the end-to-end development process, ensuring the delivery of high-quality products by adhering to best development practices.

    • Actively engaged in daily Scrum meetings, as well as sprint planning, review, and retrospective meetings, contributing to effective project management and team collaboration.

    • Demonstrated proficiency in JavaScript, CSS, and HTML5, employing these skills for responsive design and enhancing user experiences.
  • H
    Servicenow Intern Developer
    HandCloud US
    May 2021 - Oct 2021 (6 months)
    • Proficiently utilized JavaScript for effective client-side validations, enhancing user interactions and data integrity.

    • Consistently adhered to defined best practices and industry standards while developing solutions, ensuring high-quality deliverables.

    • Demonstrated expertise in developing and customizing Business Rules, UI Policies, and UI Actions to streamline processes and improve user experiences.

    • Designed and implemented Workflows, Reports, Dashboards, and Surveys to provide valuable insights and support data-driven decision-making.

    • Skillfully leveraged Glide Record to efficiently retrieve and update data based on various business conditions, optimizing data management.

    •
Education verified_user 0% verified
  • Universidad Internacional
    Bachelor of Engineering - BE, Systems Engineering
    Universidad Internacional
    Jan 2020 - Current (6 years 10 months)
    In Computer Systems Engineering, you learn to design innovative technology-based solutions. You develop skills for implementing, operating, and administering information system projects and technological platforms. You acquire knowledge in two fundamental areas: Computer Science and Software Engineering, which in turn include database design and development, human-machine interface, software components, network architecture, and hardware interfaces.
  • ITESO Universidad Jesuita de Guadalajara
    Service Enterprise Engineering, Studies on business behavior practices
    ITESO Universidad Jesuita de Guadalajara
    Jan 2014 - Dec 2017 (4 years)
    Focuses on services with a key emphasis on people, the identification of problems and the creation
    of solutions through the innovation, design, administration and improvement of service systems that
    use different scales, approaches and structures to effectively and comprehensively meet the needs of
    people in companies or organizations.
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