Danish Rafik

ServiceNow Certifications Mainline Certifications:1. Certified System Administrator2.Certified Application developer3. Certified Implementation Specialist- IT Service ManagementMicro- Certification1. Micro- Certification-Welcome to ServiceNow2. Micro- Certification- Flow Designer3. Micro- Certification- ATF (Automated Test Framework)4. Micro- Certification- Performance Analytics5. Micro- Certification- Predictive Intelligence6. Micro- Certification- Virtual Agent7. Micro- Certification- Integration Hub8. Micro- Certification- Service Portal9. Micro- Certification- Citizen Developer Application creator10. Micro - Certification-Agile and Test Management ImplementationServiceNow Experience: 3.2 Years• I am experienced in working with the workflows in ServiceNow for service catalog using workflow editor and flow designer.• Strong understanding of the core ITSM modules like incident, change, Problem, Knowledge, and Service Request.• Worked on server side and client-side scripting: Business rules, Ul actions, Client script.• Hands-on experience with email notifications, reports, and home pages.• Hands-on knowledge of Performance analytics, Dashboards creation.• Designed and Developed catalog items, order guides and record producer.• Hands on knowledge of schedule job, workflow, SLA, Assignment Rule, User criteria, ATF, and flow designer.• Good communication skills able to discuss the requirements effectively with clients and team members.• Loading of data through import sets, knowledge of data sources and transform map etc.• Have an ability to acquire new skills within a short time, adapt to rapidly changing work practices and maintain excellent working relationships with team.• Working on field service management module.