Kayla McLaughlin
About
Detail
Passionate About People, Process & Performance
United States
Résumé
Jobs
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Client Success ManagerFoodaOct 2025 - Current (1 year 1 month)Provide leadership and support for the operations teams in Chicago, Milwaukee, Minneapolis, and Omaha
Manage, coach and support teams across all product offerings as they lead day-to-day operations.
Identify operational challenges aligning to client needs and requests.
Serve as a leader to create and execute different strategies or processes
Collaborate with the market leadership and the sales teams with retention initiatives for all markets- Fitness TrainerSwissôtel ChicagoMar 2024 - Current (2 years 8 months)
- Little Chef / OwnerChef Pat CoApr 2022 - Current (4 years 7 months)
- TrainerChitown TrainerJul 2021 - Current (5 years 4 months)
- Director of Digital & DevelopmentSurpless Dunn Co A division of the Anchora Group LLCJul 2022 - Oct 2025 (3 years 4 months)- 10 direct reports across accounting, systems, warehouse, sales, purchasing
- Oversees logistics, international shipments, warehousing, operational systems (ERP, NetSuite, Office, Zoom, Sharepoint, Network Solutions), daily quote to cash operational flow
- Sources, develops, maintains, strategizes with new manufacturer partners for long-term success
- Responsible for E-Commerce strategy and execution
- Manages reps/sales teams for major manufacturer line in our business
- Commission and sales data management, reporting, and CRM Maintenance
- Most importantly: looks to utilize, recognize, and empower my team to the best of their to-be-discovered abilities - XIT CoachXsport FitnessMar 2021 - Jul 2021 (5 months)
- Director of Inside OperationsSurpless Dunn Co A division of the Anchora Group LLCNov 2020 - Jul 2022 (1 year 9 months)
- Innovation Project Team LeaderSurpless Dunn Co A division of the Anchora Group LLCSep 2019 - Nov 2020 (1 year 3 months)
- Fitness CoachEat The Frog FitnessMay 2019 - Feb 2022 (2 years 10 months)
- Supply Chain AnalystGW Electric CoJun 2018 - May 2019 (1 year)
- Accounts Receivable InternUniversity of Dayton Research InstituteAug 2017 - May 2018 (10 months)
- Supply Chain InternGW Electric CoMay 2017 - Aug 2017 (4 months)
- Technical Writing and Project Management InternFASTLANE MEPAug 2016 - May 2018 (1 year 10 months)
- Wright Dunbar Inc InternCityWide Development CorporationOct 2015 - May 2016 (8 months)
Education
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- Operations and Supply Chain Management (Major, Accounting (Major), Communication (Minor)University of DaytonJan 2014 - Jan 2018 (4 years 1 month)
Projects (professional or personal)
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- OOEA Workforce DevelopmentFinal deliverable. Personal tasks for the project included:
Developing methodology for research
Conducting research for deliverable content
Organizing and uploading research in online database
Conducting analysis and drawing conclusions on workforce opportunities, based on research
Proofreading final deliverable - LLight Up Wright DunbarProject designed to bring two communities together: The UD community with other students, and the Wright Dunbar community with other neighbors.
I recently executed an event in which students from UD decorated the Wright-Dunbar Historic District for the holidays. The event hosted more than 40 volunteers and was completed in less than 2 hours. Post-completion, the project received numerous accolades from local artist Willis "Bing" Davis, WDI Board members, neighbors, and business owners.
Preparation for the project involved scheduling of buildings and materials, inventory of over (30) 30-gallon tubs, over the course of approximately 6 hours, outreach to the school, individual meetings with my boss, prospective voluntee
Awards
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- A2nd place - Business Category, 2017 Case Study Competition in Corporate CommunicationsArthur W Page SocietyConducted research and composed a case study regarding Chipotle's Food Safety Crisis in 2015 - the only undergraduate student and individual-author to place.
Description: The Arthur W. Page Society, in alliance with the Institute for Public Relations, conducts an annual competition for the writing of original case studies by students enrolled in an accredited school of business, communication or journalism and who are pursuing a degree that is focused on corporate communications and the practice of public relations. The objectives of the competition are to introduce the practical applications of the core principles that define public relations as a critical function of management to scholars, teachers, and students, and encourage - Trustee's Merit ScholarshipUniversity of DaytonScholarship valued at approximately $74,000 towards tuition at the University of Dayton.
- PricewaterhouseCoopers Accounting ScholarshipPricewaterhouseCoopers
- Daughters of the American Revolution Good Citizen AwardDaughters of the American Revolution
- Newman Civic FellowCampus CompactThe University of Dayton's first nominee and recipient of the award. 218 nominations were chosen across the nation for the 2016 nomination period. The Newman Civic Fellows Award honors inspiring college student leaders who have demonstrated an investment in finding solutions for challenges facing communities throughout the country. Honored to represent the University of Dayton on a national level.
http://compact.org/newman-civic-fellow/kayla-j-mclaughlin/ - UUniversity Dean's ListFall 2014, Spring 2015, Fall 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2017
Publications
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- JChipotle Food SafetyJan
- SSpotify and the Music IndustryPersuasive speech submitted to the Communication Department bi-annual speech competition. The competition hosted over 1000 submissions. Approximately 70 students were chosen from the 1000 (2 per class). From the 70, 7 were selected for the final round. My speech took 2nd place in the final round.