E

Eruke Onohwosa

About

Detail

Customer Success Leader | SaaS & Fintech | Driving Retention, Strategic Onboarding & Growth | Trusted Advisor to Enterprise Clients
Canada

Contact Eruke regarding: 
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Timeline


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Résumé


Jobs verified_user 0% verified
  • PostGrid
    Customer Success Manager
    PostGrid
    Feb 2025 - Current (1 year 9 months)
  • OutFlow
    Senior Client Relations Manager
    OutFlow
    Nov 2022 - Jan 2025 (2 years 3 months)
    Helping M&A professionals, Private Equity and Family Offices close more deals.
  • Flutterwave
    Global Enterprise Account Manager
    Flutterwave
    Jan 2022 - May 2023 (1 year 5 months)
  • Flutterwave
    Enterprise Account Manager
    Flutterwave
    Feb 2020 - Dec 2021 (1 year 11 months)
    - Set up processes, playbooks and a database for the account management team which manages Tier 1 merchants who contribute 80% of the company's revenue. This led to a recorded 90% improvement in response time within set SLAs. - Ensured effective management of relationships with key merchants and partners globally resulting in an increase of over 40% in 2021 compared to 2020. - Acted as second level escalation point to ensure that customer complaints are investigated and promptly resolved across all channels. - Reviewed sales performance against set targets on a periodic basis, and recommended action plans for improvement. - Worked with the product team on sprint planning and product iteration sessions. Show less
  • Flutterwave
    Business Development Analyst - Growth
    Flutterwave
    Aug 2019 - Feb 2020 (7 months)
    - Developed sales strategies to improve market share on all product lines. - Conducted virtual and in-person product demos for potential clients with 75% leading to direct sales. - Partnered with Legal, KYC and Sales departments, ensuring accurate and timely fulfilment of client’s onboarding needs. - Acted as the first point of contact for merchant training, account setup/configuration, and problem-solving. - Improved CX standards by evaluating and developing new onboarding processes with the product management team. Show less
  • Dangote Group
    Corporate Paralegal
    Dangote Group
    Nov 2017 - Jul 2019 (1 year 9 months)
    - Drafting and reviewing of contracts, bank guarantees and work orders for the Dangote Refinery project which once completed will have the capacity to process about 650,000 barrels per day of crude oil, making it the largest single-train refinery in the world - Organizing the company’s annual general meetings as well as board meetings alongside the larger legal team
  • Dangote Industries Limited
    Corporate Paralegal
    Dangote Industries Limited
    Jan 2017 - Oct 2017 (10 months)
    - Created and maintained a database of all Bank Guarantees issued to the company which resulted in savings of over NGN 400 million previously lost to expired Guarantees - Creation and tracking of Board Resolutions and other Board meeting documents. - Managing legal partners’ accounts and payments processing on SAP
  • O
    Litigation Paralegal
    Obrik Uloho & Co
    Aug 2015 - Nov 2016 (1 year 4 months)
Education verified_user 0% verified
  • H
    Houdegbe North American University Benin — Bachelor of Laws - LLB, Law
    Houdegbe North American University Benin
    Jan 2012 - Dec 2015 (4 years)
  • D
    D.S.C Technical High School — High School Certificate
    D.S.C Technical High School
    Jan 2005 - Dec 2011 (7 years)
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