Paulo Silva
Paulo Silva
About
Detail
Head of CX Sales
Texas, United States
I’m a board-level commercial leader at the intersection of revenue strategy, client experience, and operations. I help CEOs and investors who are serious about growth but frustrated by stalled pipelines, flat NRR, and enterprise clients that feel underserviced.
What I do: align sales, client success, and delivery around a clear go-to-market (GTM) strategy and execution model; turn AI and digital CX into real productivity and revenue; and lead change without breaking what already works, often standing up or refining revenue operations (RevOps) to make it all repeatable.
Who I help:
● CEOs, founders, and PE sponsors needing a Chief Revenue / Sales / Client Officer to own growth end-to-end.
● Mature organizations modernizing CX with AI and digital while protecting complex accounts.
● Global teams that need one leader to turn fragmented functions into a single, high-performing commercial engine.
Results I deliver:
● Stronger revenue engines: cleaner focus, healthier pipeline, better conversion, and more predictable, scalable revenue.
● Stickier, more profitable accounts: higher expansion, upsell and cross-sell, lower churn, stronger executive ties, and improved net revenue retention (NRR).
● Modernized operations: AI-powered and digital CX embedded in the front line, not just in decks, with clear customer journey ownership across sales, marketing, and customer success.
As a trilingual leader (English, Portuguese, Spanish), I’ve been able to build trust and drive execution with teams and clients across LATAM, EMEA, and North America. I’m known for being direct, calm under pressure, and easy to work with.
If you’re exploring senior revenue, sales, or client leadership for your next phase of growth, message me here and let’s talk.
What I do: align sales, client success, and delivery around a clear go-to-market (GTM) strategy and execution model; turn AI and digital CX into real productivity and revenue; and lead change without breaking what already works, often standing up or refining revenue operations (RevOps) to make it all repeatable.
Who I help:
● CEOs, founders, and PE sponsors needing a Chief Revenue / Sales / Client Officer to own growth end-to-end.
● Mature organizations modernizing CX with AI and digital while protecting complex accounts.
● Global teams that need one leader to turn fragmented functions into a single, high-performing commercial engine.
Results I deliver:
● Stronger revenue engines: cleaner focus, healthier pipeline, better conversion, and more predictable, scalable revenue.
● Stickier, more profitable accounts: higher expansion, upsell and cross-sell, lower churn, stronger executive ties, and improved net revenue retention (NRR).
● Modernized operations: AI-powered and digital CX embedded in the front line, not just in decks, with clear customer journey ownership across sales, marketing, and customer success.
As a trilingual leader (English, Portuguese, Spanish), I’ve been able to build trust and drive execution with teams and clients across LATAM, EMEA, and North America. I’m known for being direct, calm under pressure, and easy to work with.
If you’re exploring senior revenue, sales, or client leadership for your next phase of growth, message me here and let’s talk.
