Emil Vitone

Emil Vitone

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VP, Technical Success and Support
United States

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work
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Résumé

Jobs verified_user 0% verified
  • Greenhouse Software
    VP, Technical Support
    Greenhouse Software
    Jul 2024 - Current (2 years 3 months)
    Leading global Technical Success and Support, driving scalable support operations, customer success strategies, and process optimization. Focused on data-driven improvements, team development, and technology adoption
  • Greenhouse Software
    Senior Director, Technical Success and Support
    Greenhouse Software
    Jan 2024 - Aug 2024 (8 months)
    Lead our 1:many customer-facing functions; own technical support, scaled customer success, scaled implementations, and new product customer success. Accountable for Greenhouse's customer-facing automation and ai strategy.
  • Greenhouse Software
    Senior Director, Technical Support
    Greenhouse Software
    Aug 2022 - Jan 2024 (1 year 6 months)
    Led Greenhouse's technical support and technical account management functions; owned our technical solution strategy across our product base. Drove excellence in problem-solving and customer satisfaction.
  • Greenhouse Software
    Director of Technical Support
    Greenhouse Software
    Aug 2021 - Aug 2022 (1 year 1 month)
    Led the global team dedicated to providing exceptional technical support services to our customers. I orchestrated the strategic direction and day-to-day operations for a team of 50.
  • Greenhouse Software
    Senior Manager, Technical Support
    Greenhouse Software
    Jan 2021 - Aug 2021 (8 months)
    Led a cross-regional team (US and Ireland) focused on technical support. Developed and implemented strategic initiatives to enhance technical support processes, optimize resource allocation, and drive customer satisfaction.
  • Greenhouse Software
    Team Manager, Technical Support
    Greenhouse Software
    Jul 2019 - Jan 2021 (1 year 7 months)
    Led a small team focusing on delivering first-class technical support; fostered a culture of excellence, collaboration, and continuous improvement.
  • Indeedcom
    Manager, Enterprise Client Success
    Indeedcom
    Jul 2016 - Jul 2019 (3 years 1 month)
  • Indeedcom
    Senior Client Success Manager, Enterprise
    Indeedcom
    Jul 2015 - Jul 2016 (1 year 1 month)
  • Grooveshark
    Manager, International Partnerships
    Grooveshark
    Jan 2012 - Jan 2015 (3 years 1 month)
Education verified_user 0% verified
  • IESE Business School
    IESE Business School
    IESE Business School
  • University of Florida
    University of Florida
    University of Florida
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.