Patricia M Cook Arnquist

WFM Scheduler

Omnidian

Jul 2025 - Current (1 year 2 months)

Technical Specialist

Omnidian

Apr 2023 - Feb 2026 (2 years 11 months)

Omnidian’s mission is to protect and accelerate capital invested in residential and commercial solar by homeowners and businesses across the nation. Our proprietary technology monitors your system 24/7, covers maintenance for all hardware and software components, and includes the industry’s leading Cash-Back Energy Guarantee. If your system underperforms, we’ll make it right, and compensate you for energy lost. The award-winning Solar Experts in our Seattle Operations Center are available toll-free and have live, real-time access to your solar performance data. Today, we are responsible for over 200,000 solar systems nationwide including the large-scale portfolios of our Fortune 1000 clients. And, we’ve been named one of the Top 100 Compa

Escalation Expert

Sunrun

Sep 2021 - Mar 2023 (1 year 7 months)

• Project Manager Role - overseeing 400+ customer cases, for roof leaks and home damages, caused by partners at any given time. For 7 months worked cases without assistance and no other teammates creating SOPs for steps to partner roof leaks and home damages. Created SOP for steps to partner insurance claims. • Projects included management of internal technicians and damage crews, as well as exterior subcontractors and service partners. All while maintaining customer satisfaction through constant communication. • Met and exceeded department KPIs for customer communication, TAT of case lifecycle, and cost per case. • Able to perform under pressure and timelines while maintaining a calm and professional demeanor. • Ability to professionally c

Sr Field Service Coordinator

Nexus Contingent Workforce

Sep 2020 - Sep 2022 (2 years 1 month)

Contractor

Nexus Contingent Workforce

Sep 2020 - Sep 2021 (1 year 1 month)

• Project Manager Role - overseeing 250+ customer cases at any given time. • Projects included management of internal technicians and damage crews, as well as exterior subcontractors and service partners. All while maintaining customer satisfaction through constant communication. • Met and exceeded department KPIs for customer communication, TAT of case lifecycle, and cost per case. • Able to perform under pressure and timelines while maintaining a calm and professional demeanor. • Ability to professionally coordinate and communicate with internal departments, such as Customer Care, Performance, and Legal to achieve the best possible customer experience. • Negotiating repair costs for internal damages with customers and subcontractors. Abil

Team Lead, Sephora-Voice, Email, Lead Line, Make-Up Specialist Advisor and Escalations

24-7 InTouch

Oct 2018 - Jul 2019 (10 months)

• Overseas 15-36 advocates within a call center environment • Quality Assurance- Listening to 100 calls and reading over 100 emails weekly for evaluating and prepping for coaching's • Weekly coaching's and follow-ups, to ensure advocates are adhering to call/email procedures • Morale-helping advocates with the want and desire to perform their work, by encouraging, individual activities and team building • Working through attrition, corrective actions, and team meetings to go over weekly policy changes. • Assist less experienced representatives, as necessary; develop and maintain knowledge of all services and equipment offered by the company; establish and maintain effective relationships with clients • Diagnose customer issues through the p

Senior Staffing Specialist, Sales and Marketing

LaborWorks, Inc.

Nov 2015 - Oct 2017 (2 years)

• Writing up customer blue tickets, to ensure the client has enough staffing for the day • HR processes onboarding all new and existing employees • Dispatching employees out to job sites, calling employees for work assignments, creating job boards, and overseeing resumes • Cold calling prospective customers, to obtain their business through phone and personal visits • Avionte: Adding customers, employees, payouts, reversals, voids, credit card payments, collections, tracking notes for workers comp, termination, and unemployment claims • Doc Records: Scanning in employee tickets, nonconforming tickets, clearing tickets • Ordering office, cleaning supplies, and promotional items • Creating word documents, excel spreadsheets • Working closely

L

Owner/Lead Photographer

Laughing Eyes Photography LLC

Jan 2009 - Feb 2026 (17 years 2 months)

• Working with multiple personalities, within a structured environment, while on photo locations • Working with local and state municipalities on licensing, taxes, and compliance • Budgeting, marketing, trade shows, creating ads through social media platforms

Patricia M Cook Arnquist

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