Florian Gallard

Florian Gallard

About

Detail

Customer Success & Service Management | Engagement Management | Sales (70% Farmer - 30% Hunter) | Localization | Project Management | Business Development | ...
São Paulo, Brazil
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Fastmarkets
    Client Services Manager
    Fastmarkets
    Sep 2023 - Current (3 years 2 months)
    Fastmarkets is the most trusted Price Reporting Agency in the Agriculture, Forest Products, Metals & Mining, and Energy Transition markets. Our price data, forecasts, and market analyses gives our customers strategic advantage in complex, volatile & often opaque markets. - Reports to: Director of CS/Ops & CFO - Main Customers: Large and Multinational Corporations (Mainly Enterprise Clients) -
    • Leading our global team of CS – throughout Brazil, China, Bulgaria, Belgium, and US – client facing our pool of clients in a dynamic front-end environment
    • Developing reporting capabilities and KPIs, demonstrating improved service overtime & additionally tracking team performance via new and existing metrics
    • Studying client issues t
  • Zenvia
    Senior Client Success Specialist
    Zenvia
    Oct 2021 - Sep 2023 (2 years)
    We are driven by the purpose of creating a new world of experiences, through a platform that enables companies to generate unique communication experiences for their customers. At Zenvia, we believe in technological evolution combined with human experience, capable of unifying communication throughout the consumer’s journey and their preferred channels. - Reports to: Head of Customer Success - Main Customers: Large and Multinational Corporations (Enterprise Clients) - Finance/Technology/Telecom -
    • Strategically managing and developing customer’s high-touch portfolio
    • Guiding Enterprise clients to become specialists on our products while allowing their own teams to be self-sufficient in their use
    • Acting in accordance with
  • InEvent
    Enterprise Customer Success Manager
    InEvent
    May 2020 - Oct 2021 (1 year 6 months)
    Event analytics transforming attendees into customers, driving sales, profits, efficiency, and cost benefits for worldwide companies - Reports to: Founders (CEO/CFO/CTO) - Main Customers: Large and Multinational Corporations (Enterprise Clients) -
    • Managed a team of 18 CSs (direct report) + 35 other CSs and parallel BL teams (indirect report)
    • Developing and managing client’s portfolios
    • Sustaining business growth and profitability by maximizing values
    • Analyzing customer data to improve CX
    • Product demonstrations for Enterprise clients
    • Improving internal and external onboarding processes (for clients and team)
    • Improving tutorials and other communication infrastructure towards clients
    • Media
  • Bureau Works
    Engagement Manager
    Bureau Works
    Jan 2020 - May 2020 (5 months)
    Bureau Works is a platform for orchestrating content delivery globally. By unifying all content streams, whether via API integrations or by capturing emailed files, Bureau Works enables comprehensive oversight of translation and localization operations - Reported to: Founder/CEO - Main Customers: Large and multinational corporations -
    • Acting as a vital link between the client, creative and production teams, suppliers, and shared services
    • Ensuring all terms of the contract and SLAs are met
    • Building successful and strategic relationships with the client stakeholders to increase revenue
    • Working as the P&L owner for respective accounts, including operational performance and budget
    • Ensuring account profitabilit
  • Transperfect
    Project Manager
    Transperfect
    Oct 2016 - Nov 2019 (3 years 2 months)
    Largest privately owned company in the world working on translation and corporate localization. TPT provides a full range of language and business solutions, including translation, interpretation, site and software localization, voiceover, subtitling, multicultural marketing, dubbing... - Reported to: Production Manager - Main Customers: Large and multinational corporations -
    • Management of the entire life-cycle of international projects, simultaneously for multiple clients, in a fast-paced environment
    • Coordination of localization projects for marketing, retail and technology purposes, focusing on European, American and Asian markets
    • Monitor and control project status
    • Deadline and rate negotiations with linguists
  • S
    Sales Manager
    Sep 2013 - Jul 2016 (2 years 11 months)
    The group operates in the corporate tourism market offering intelligent and customized solutions for travels, events and air taxi (jets and helicopters) - Reported to: Chairman - Main Customers: global corporations -
    • Maintenance of corporate accounts
    • Prospection
    • Preparation and evaluation of Travel Management reports
    • Cost optimization studies and implementation of internal controls for corporate travel
    • Preparation and implementation of tourism training and Self Booking systems
    • Preparation of proposals and official contracts
    • Management of fleets of helicopters, jets and business cars
    • Negotiation of corporate agreements with our providers Show less
  • H
    Corporate Sales Account Executive & Marketing
    Home Paulista Residencial
    Jan 2012 - Jan 2013 (1 year 1 month)
    Residential Hospitality – Corporate offices - Reported to: General Manager - Main Customers: Multinacional companies & “walk-ins” -
    • Commercial and Marketing Officer
    • Maintenance of corporate accounts
    • Prospection
    • Realisation and translation of the leasing agreements
    • Maintenance and translation of the company’s website
    • Customer services
Education verified_user 0% verified
  • L
    BTS, Management
    LTH La Rochelle
    Jan 2007 - Jan 2011 (4 years 1 month)
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