Jeraldine Cordoba

Business Analyst Senior -IT

scotiatech

Jan 2021 - Current (5 years 5 months)

Software quality assurance through identifying problems or errors by testing for the requested changes in the IBP client software and the AS / 400 system for Dominican Republic

Analista de Soluciones - TI

scotiatech

Jan 2021 - Current (5 years 5 months)

Asegurar la calidad del software mediante la identificación de problemas en los cambios solicitados en IBP Client y el Sistema AS /400 para Republica Dominicana, Trinidad & Tobago y Barbados

Analista de Procesos de Negocios - TI

Red Clay Consulting

May 2019 - Jan 2021 (1 year 9 months)

• Asegurar la calidad del software a la solución CX Oracle, Oracle Utilities Customer To Meter (C2M), Oracle Service Cloud, Oracle Field Service Cloud y Oracle Sales Cloud. • Dar Soporte al cliente en mesa de ayuda para asistencia funcional del producto entregado • Levantar Requerimientos de nuevos productos y mejoras y construir la solución en la herramienta Oracle Utilities Customer To Meter (C2M), • Configurar la solución en la herramienta Oracle Utilities Customer To Meter (C2M)

Business Process Analyst - IT

Red Clay Consulting

May 2019 - Jan 2021 (1 year 9 months)

• Assure the software quality to CX Oracle solution, Oracle Utilities Customer To Meter (C2M), Oracle Service Cloud, Oracle Field Service Cloud, and Oracle Sales Cloud. • Interpret customer business needs and translate them into Oracle applications and operational requirements. • Configure customer requirement solutions in Oracle C2M. • Model the business processes in Bizagi terms and using BPMN standard nomenclature for the proposed business solution application. • Provide the customer or end user with information and support related to delivered Oracle product at Help Desk. • Engaged in stakeholder management by collaborating with clients, developers, and testers to gather requirements and ensure alignment across teams. • Utilized Azure S

S

Analista de Calidad de Procesos

SoiValle SAS

Jan 2019 - Apr 2019 (4 months)

Crear e implementar el Manual Logístico de Procesos y Procedimientos y apoyar los Sistemas de Gestión de Calidad (DPO - Optimización de Procesos de Distribución)

Business Process Analyst

Bavaria

Jan 2019 - Apr 2019 (4 months)

Create and implement the Logistic Manual of Processes and Procedures and support the Quality Management Systems (DPO - Distribuition Process Optimisation)

Analista Nacional de Ingeniería - TI

Coomeva

Jun 2017 - Jan 2019 (1 year 8 months)

• Servir de enlace entre los clientes y el equipo de desarrollo de software para reunir y comunicar los requisitos que ayudan a definir y verificar el diseño del producto siguiendo las políticas y estándares establecidos por el área de IT. • Entender e interpretar las necesidades del producto desde una perspectiva de análisis, colaborando con equipos empresariales para asegurar una visión coherente de los requerimientos que la necesitan. • Crear modelos visuales o diagramas de flujos de trabajo actuales y propuestos. • Documentar requisitos y especificaciones a lo largo del ciclo de diseño y desarrollo del producto. • Realizar pruebas de escenarios del producto diseñado y registrar los resultados junto con el equipo de Desarrollo y Garan

C

Software Business Analyst

COOMEVA EPS Healthcare

Jun 2017 - Jan 2019 (1 year 8 months)

• Serve as a liaison between the customers and the software development team to gather and communicate requirements that help define and verify product design. • Create visual modeling of the current and proposed workflows, utilizing process engineering principles to enhance the interaction between users and the development team. • Develop software requirements and translate business specifications that can be given to the development team. • Work with the Quality Assurance team to record and/or review test plans, test scenarios, and test case results in preparation for regression testing and product validation. Additionally, utilized Microsoft SQL Server to interact with databases, validating data and supporting regression testing th

C

Analista de Procesos

Camargo Lozano Asociados SAS

Mar 2016 - May 2017 (1 year 3 months)

• Analizar los procesos industriales y servicios donde se reportan los daños en maquinaria, transporte terrestre, aéreo y marítimo y responsabilidad civil • Determinar si las reclamaciones están cubiertas por las pólizas de seguro respectivas. • Gestionar de indicadores de compensación y proyección de siniestros. • Llevar a cabo la gestión de riesgos de los procesos industriales y de servicios para evitar que se produzcan daños en la empresa. • Recomendar medidas preventivas relevantes para reducir el riesgo de ocurrencia.

C

Business Process Analyst

Camargo Lozano SAS Insurance Company

Mar 2016 - May 2017 (1 year 3 months)

• Analyze all claim exposure and determine efficient ways to settle all claims with help of various parties. • Determine if claims are covered by the respective insurance policies. • Manage indicators of compensation and the projection of claims. • Carry out risk management of industrial and services processes to prevent damage from occurring. • Recommend preventive measures relevant to reduce the risk of recurrence. • Collaborated with system users and utilized tools like Microsoft Visio to document processes and identify areas for improvement, enhancing internal workflows in insurance operations. This experience connects to Information Technology through process modeling and system interaction analysis, supporting digital transf

Aupair

AupairWorld

Nov 2013 - Oct 2014 (1 year)

• Provide quality care to the children in the host family for one year, to ensure their well-being and safety in each study habits • Teach Spanish in German to all family members

Support Staff

True Friends

May 2013 - Aug 2013 (4 months)

• Provide comprehensive quality care to children with disabilities during their stay in the camp, stimulate the development of their learning through play and habits of study

Practicante

Grupo Familia

Jul 2012 - Jan 2013 (7 months)

• Optimizar los recursos y mejorar los procesos en la fabricación del pañal, a través de la implementación de las buenas prácticas de manufactura. •Manejar el personal de la planta pañales durante la realización de los Sistemas de Gestión de Calidad: 5s, Mejoramiento Continuo, Kanban, TPM (Total Productive Maintenance), Six Sigma y Excelencia Operacional. •Train staff SAP R3

Internship

Familia Sancela

Jul 2012 - Jan 2013 (7 months)

• Optimized resources and improved processes in the manufacture of diapers while adhering to good manufacturing practices (GMP). • Managed plant personnel during the implementation of quality management measures, including 5S, Continuous Improvement, Kanban, Total Productive Maintenance (TPM), Six Sigma, and Operational Excellence. • Trained staff on SAP R/3 to enhance their understanding of production data management and support decision-making processes, which provided exposure to enterprise-level IT systems. • Collaborated with various teams, including plant supervisors and quality control staff, to develop stakeholder management skills essential for effective communication and project success. • Gained insights into structured environme

Monitora de Administración

Universidad del Valle CO

Aug 2010 - Jul 2011 (1 year)

• Verificar, consolidar y proyectar el plan de acción anual de la universidad en las áreas de personal de seguridad, recursos humanos, finanzas y ciencia. • Apoyar la consolidación de los proyectos de la Universidad Valle en los años 2012-2015 a través de las siguientes estrategias: Planificación Estratégica, Planificación Física, Desarrollos, Mejora de la Calidad, Estadísticas y Diseños de Riesgos

Working student

Universidad del Valle CO

Aug 2010 - Jul 2011 (1 year)

• Verified, consolidated, and traced the annual action plan of the university in the areas of security personnel, human resources, finance, and science. • Supported the consolidation of the year projects of Valle University from 2012 to 2015 through various strategies, including Strategic Planning, Physical Planning, Developments, Quality Improvement, Risks Statistics, and Designs. • Applied Microsoft Visual Studio and other tech tools to enhance academic processes, utilizing Microsoft Visio to document and model internal workflows, which improved my understanding of process logic and visual information structuring. This experience provided a practical introduction to Information Technology, particularly in process analysis and digital docu

Jeraldine Cordoba

About

Detail

Timeline

Résumé