Kel Virgilio

I’m a technology and telecommunications executive who facilitates world-class customer experiences, service delivery capabilities, and product strategy. Throughout my career, I’ve established frameworks that drive customer success, revenue retention, technology adoption, high net promoter scores, and continuous process improvement. My leadership approach is hands-on and highly engaged, with an emphasis on cross-functional collaboration in matrixed environments. I excel at directing teams who build modern, intelligent, and competitive solutions to persistent business challenges. My efforts have repeatedly driven exceptional KPI performance, including 10-figure revenue growth at Verizon. I have successfully executed business process optimization projects that include launching profitable lines of business, automating functions for greater efficiency, enhancing key product portfolios, and re-allocating assets to target higher-potential prospects. Under my leadership, telecommunications and technology companies have saved millions of dollars in annual spending, generated revenues well in excess of $1B, and improved service delivery capabilities to achieve top market share.