Stephanie Benedict

Business Development Manager USA and Canada

Oxford University Press

Apr 2025 - Current (1 year 4 months)

Passionate about maximizing opportunities for music publishing, copyrights, and composers. I research and develop new leads across North America, fostering partnerships with artistic directors, schools, and industry leaders to amplify Oxford Music’s repertoire. I create strategic promotional campaigns, organize reading sessions, and represent OUP at key events. Also dedicated to supporting composers and ensuring their works receive the exposure they deserve.

School Sales Professional

Shar Music

Jan 2024 - Apr 2025 (1 year 4 months)

Prospected new clients and initiated outreach efforts to expand business opportunities, leveraging various sales techniques such as cold calling, networking, and referrals, while concurrently managed relationships with existing customers to ensure satisfaction and loyalty. Facilitated smooth onboarding experiences for new clients by guiding them through the process and tailoring quotations to their specific preferences. Collaborated seamlessly with cross-functional teams, both internally and externally, to synchronize efforts and enhance operational efficiency, ultimately improving overall customer experience.

Sales Executive

CGI Digital

May 2023 - Jan 2024 (9 months)

As a ReviewTube team member at CGI Digital, I work in partnership with the Better Business Bureau and the City of Franklin, WI, crafting innovative solutions to empower businesses. Through the Top Tier Placement program, I ensure top-tier visibility in BBB search results, enhancing online reputation and credibility. My mission is to build strong partnerships, deliver tailored solutions, and exceed customer expectations, contributing to businesses thriving in the digital landscape.

Account Executive

Aunt Flow

Feb 2023 - Mar 2023 (2 months)

Prospected new clients and generated new business opportunities, while also managing relationships with existing customers and ensuring their repeat orders. Facilitated the onboarding process for new customers and provided them with custom quotes tailored to their specific needs. Collaborated with both internal and external teams to coordinate resources and streamline workflows, resulting in increased efficiency and improved customer satisfaction. Utilized Google Workspace, Hubspot, and NetSuite to manage customer data and maintain accurate records. Fostered strong, long-lasting relationships with clients, earning a reputation for exceptional service and trustworthiness.

Sales Development Representative

Aunt Flow

Oct 2021 - Feb 2023 (1 year 5 months)

Exceeded quota of 20 calls and 60 emails per day, using ZoomInfo, LinkedIn Sales Navigator, and web search to prospect and book meetings for Account Managers. Closed deals under $5,000 and maintained data integrity with HubSpot CRM and tools. Collaborated with cross-functional teams on revenue-generating projects, including expanding into the public library sector. Assisted Sales Leadership in KPI development, supporting 3.5x revenue growth from 2021 to 2022. Prospected Fortune 500, universities, public education, and enterprise organizations, focusing on Facilities Managers, Human Resources, DEI, and Health/Wellness leaders. Managed customer data, developed marketing content and outreach strategies, generated sales qualified leads, and led

Sales Account Manager

Hal Leonard

Sep 2019 - Sep 2020 (1 year 1 month)

Managed 30+ small business accounts. Took orders, made weekly scheduled calls, and worked with warehouse and print staff to determine ETA's. Placed orders, processed return authorizations, made scheduled calls to clients that resulted in meeting quarterly sales goals. Assisted with product inquiries and assisted with order tracking. Worked cross departments to determine product ETAs. Maintained CRM and order database. Gave quarterly presentations to the sales team about new publications. Attended 3 national music education conferences and assisted in-booth with sales and personalized product demonstrations. Volunteered with the company choir, Hal's Angles, by singing carols at about 3 local nursing homes during the holidays. Participated vi

Customer Experience Representative

Hal Leonard

Mar 2019 - Oct 2021 (2 years 8 months)

Assisted with EdTech subscription sales and support, providing live Q&A support for webinars. Held a newly established role in the Direct to Education department, handling inbound support emails and calls for Essential Elements Interactive and Essential Elements Music Class. Supported teachers and school district administrators by providing product knowledge, processing orders, and troubleshooting website issues. Conducted outbound prospecting to drive additional sales. Maintained the order database with proficiency using Zendesk Sell. Made calls using the Switchvox IP Phone System, ensuring efficient and reliable communication. Participated in a worldwide corporate virtual choir.

Customer Service Representative for Sheet Music Plus

Hal Leonard

Aug 2017 - Jun 2020 (2 years 11 months)

Answered incoming calls and emails. Helped customers place and track orders. Worked with warehouse and print staff for ETAs. Gained proficiency in Zendesk Support. Participated in Make Music Day 2018 & 2019 with fellow colleagues.

Telesales Representative

Hal Leonard

Apr 2017 - Aug 2017 (5 months)

Assisted customers in placing orders, locating orders, and also in finding products that match their needs.

Department Manager

Hy-Vee, Inc.

Feb 2016 - Feb 2017 (1 year 1 month)

I led a team of 8 in the operations of the licensed Starbucks location. Created schedules, facilitated staff meetings, placed merchandise and supply orders, increased department sales, adhered to licensing regulations, counted inventory monthly, created and followed daily logs and checklists. Certified barista and certified barista trainer.

Barista

Starbucks

Oct 2015 - Feb 2016 (5 months)

Shift Supervisor

Caribou Coffee

Apr 2013 - Oct 2015 (2 years 7 months)

Led a team of 8 by providing assistance to team members, supporting guest recovery efforts, receiving and reconciling orders, and maintaining the store safe. Worked closely with the store manager to ensure smooth operations and adherence to company policies and procedures. Assisted with regular inventory counts to ensure that stock levels were optimal and that the store was well-stocked. Followed daily logs and checklists to ensure that all tasks were completed on time and to a high standard.

Qualified Consultant

Passion Parties

Nov 2012 - Aug 2014 (1 year 10 months)

Empowered women by promoting sexual awareness and well-being in a comfortable and confidential environment. Utilized product knowledge and expertise to assist customers in selecting items from the catalog and provided accurate order processing. Developed and maintained strong customer relationships, earning repeat business and referrals. Additionally, demonstrated excellent communication and presentation skills in hosting events and workshops, fostering a safe and inclusive atmosphere for attendees.

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Sales Associate

Frank Rieman Music

Jun 2012 - Dec 2012 (7 months)

Provided exceptional customer service assisting customers with their inquiries and finding the products they needed across departments. Placed special orders for customers and handled cash, check, and credit card transactions with a high degree of accuracy. Operated the point of sale system and used Microsoft Office to complete administrative tasks. Answered phone calls and delivered messages for staff, ensuring effective communication throughout the store.

Independent Sales Consultant

Mary Kay Global

Nov 2011 - Jan 2023 (11 years 3 months)

Provided personalized beauty consultations to clients to enhance their skin and makeup routine. Demonstrated a range of makeup techniques and shared skincare knowledge to help clients achieve their desired looks. Built and maintained strong relationships with 25+ customers by providing ongoing product recommendations and exceptional service. Managed inventory, orders, and financial records to ensure accurate and timely transactions. Also attended Mary Kay's national conference to expand knowledge on product offerings, techniques, and trends in the beauty industry.

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Print Music Purchaser/Event Planner

Frank Rieman Music

Oct 2009 - Jun 2012 (2 years 9 months)

Procured inventory from 10+ vendors for 6 statewide stores, ensuring timely delivery and accurate stock levels. Maintained up-to-date knowledge of industry trends and customer preferences to inform purchasing decisions. Coordinated with vendors to resolve any issues or discrepancies. Planned and executed 3+ events per year featuring clinicians who shared insights and career advice with audiences of 25+ people.

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Cashier Manager

Frank Rieman Music

Apr 2008 - Oct 2009 (1 year 7 months)

Managed a team of 7 cashiers, creating and maintaining weekly schedules to ensure efficient coverage of the store's needs. Operated the point of sale system and maintained accurate cash, check, and credit card transactions. Maintained a high level of accuracy in counting cashier registers and inventory management. Placed special order requests for customers and provided professional phone support. Assisted with big sales events and ensured the store was organized and tidy to provide an exceptional customer experience.

Attractions Hostess

Walt Disney World

Aug 2007 - Apr 2008 (9 months)

Assisted with operations at Tom Sawyer Island, Country Bear Jamboree, and Splash Mountain in Frontierland. Operated a pontoon boat with a capacity of 55 guests, observed 37 security cameras for up to 45 minutes per session, and dispatched ride vehicles. Loaded and unloaded ride vehicles, delivered narrations of varying lengths in front of large groups. Assisted with parade audience control in different weather conditions, maintaining guest safety. Had heavy guest interaction and earned six "Great Service Fanatic" cards for exceptional guest and cast member interaction and assistance. Occasionally assisted with retail sales, operating a point-of-sale system (POS register), cash handling, stocking, and light cleaning. Used conversational Span

Quick Service Restaurant Trainer

Walt Disney World

Aug 2006 - Aug 2007 (1 year 1 month)

Trained 12 cast members in busing, preparing dishes, and passing out orders in a quick service restaurant (QSR) setting. Assisted with kitchen prep, filled orders, and placed orders. Assisted our location in earning an award for cleanest QSR on property for the 2nd year in a row by helping to keep the kitchen and dining areas clean. Operated heavy machinery, including a bailer for cardboard boxes and an industrial-sized trash compactor. Assisted with maintaining guest safety during parades by making sure everyone was at a safe distance from parade floats and characters.

Swim Instructor

American Red Cross

Jun 2005 - Aug 2005 (3 months)

Taught basic swimming lessons to children aged 5-11, developing lesson plans tailored to individual student needs and assessing their progress through ongoing evaluations. Follow Red Cross training methods and fostered a safe and supportive learning environment for all participants.

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Sales Associate

Lutz Pharmacy and Healing Touch Book and Bible

Sep 2003 - Feb 2004 (6 months)

Assisted customers in finding products and processed transactions using the point-of-sale system. Ensured the store was clean and well-maintained and refreshed the complimentary coffee station every hour. Collaborated with team members to create a welcoming and positive shopping experience for customers.

Server

Pizza Hut

May 2003 - Aug 2003 (4 months)

Provided excellent customer service, took orders, and ensured customer satisfaction. Helped with serving food, handling cash transactions, and maintaining a clean and organized dining area. Assisted with processing phone orders. Additionally, I worked collaboratively with other team members to meet performance targets and provide a positive dining experience for customers.

Kitchen Helper

Girl Scouts of the USA

Jun 2001 - Aug 2001 (3 months)

Stephanie Benedict

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