Kiele Schneckloth

Enterprise UX II Designer

The Home Depot

Jan 2023 - Current (3 years 10 months)

UX II Designer

The Home Depot

Jun 2022 - Jan 2023 (8 months)

UI/UX Designer

Knowledge Coop

Sep 2021 - Apr 2022 (8 months)

• Investigating user experience design requirements for our digital platform assets (web and mobile) by conducting user research, analyzing results, and synthesizing actionable insights for stakeholders and product partners.
• Works closely with Product Management and Developers to drive the evolution and delivery of our products with an excellent user interface and intuitive user experience.
• Taking ownership over UX/UI initiatives to more accurately reflect consumer needs and behaviors and bring consumer-grade experiences to our digital platform.
• Integrate the interaction design and data visualization best practices into the product to create an intuitive and easy-to-use enterprise product.
• Champion the user’s exp

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User Experience Designer

May 2021 - Sep 2021 (5 months)

• Through market and user research, help define and shape user personas.
• Develop, test, and iterate on prototypes – from whiteboard sketches to interactive designs.
• Lead user research and design testing experiments, including moderated user tests, quantitative studies, and early alpha user testing.
• In conjunction with product, help define and test user journeys and story mapping.
• Craft quality design elements for both our product and our brand.
• Redline high fidelity comps for the development team.
• Define the user experience and design process amongst the team.
• Work closely with product and engineering to understand business requirements and technical feasibility for UX and designs as we devel

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User Experience Designer

Nov 2019 - May 2021 (1 year 7 months)

• Design user experiences for web, tablet and mobile channels based off of qualitative and quantitative research
• Conduct interviews and surveys to gather demographic data and analytics to use for personas and customer journey maps
• Design and provide inputs for personas, customer journeys, site maps and wireframes
• Based off of customer needs found through customer feedback, focus groups and surveys, create site maps and wireframes of future company website pages
• Re-design the company's brand system based off of customer feedback, competitor research and color theory, and use this redesign in all future outputs towards our subscribers
• Assist the Communication Specialist, Product Specialist, CTO and CEO with

CX Designer & Production Artist

Portland General Electric

Jul 2019 - Nov 2019 (5 months)

• Create personas, journey maps, service blueprints and empathy maps for the Customer Experience department based on qualitative and quantitative research
• Create presentation decks for the customer experience team as well as deck templates for the touchpoint redesign teams to use during their presentations to stakeholders
• Create physical and software tool templates for all tools used while designing a customer journey map
• Create toolkit guides for multiple departments to use while in the customer journey map designing process
• Strategize with UX, CX, Customer Insights and Marketing Insights teams to configure a way to standardize how CX tools are used and developed: ended up deciding to go with Expressive or Smart

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UX Designer & Marketing Coordinator

Plank&Coil

Jan 2019 - Apr 2020 (1 year 4 months)

Began in customer service with Plank&Coil for six months, then transitioned into UX designer role. This lead to designer and marketer. Design user experiences for web, tablet and mobile channels
• Design and provide input for personas, customer journey maps, site maps and wireframes based on qualitative and quantitative research involving customers and competitors
• Used existing brand system to re-design the company’s website for mobile, tablet and web, increasing traffic by 25%
• Improved print and digital marketing through re-creating brochures, business cards, flyers, return policies, and email advertisements, increasing click-rates by 22%
• Assist in developing customer service and experience processes and protocols

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UX Designer

LOCL

Oct 2018 - Nov 2018 (2 months)

This was a contract role where I primarily worked with the lead product designer, then occasionally the UI designers and development team.
• Understand product specifications and user psychology
• Conduct concept and usability testing and gather feedback
• Create personas through user research and data
• Define the right interaction model and evaluate its success
• Develop wireframes and prototypes around customer needs
• Find creative ways to solve UX problems (e.g. usability, findability)
• Work with UI designers to implement attractive designs
• Communicate design ideas and prototypes to developers
• Keep abreast of competitor products and industry trends
• Handle all visual design stages

Website & Graphic Designer

DVSAnalytics, Inc.

Sep 2018 - Nov 2018 (3 months)

• Perform user research to understand the unmet needs of our customers and stakeholders
• Create wireframes to facilitate rapid design iteration based on review and feedback
• Prototype new interfaces using DVS’ low-code UI design system
• Plan and execute usability testing for features and enhancements; analyze results and work with Product Managers to prioritize issues
• Review the user experience of applications built by customers on DVS' platform and provide recommendations for improvement Show less

UX Designer Intern and Freelancer

ThinkShout

Jun 2018 - Apr 2019 (11 months)

I began as an intern, but shortly after my internship was re-hired for freelance opportunities. During UX Design Internship:
• Design user experiences for web, tablet and mobile channels for The Street Trust
• Design and provide input for personas, customer journey maps, site maps, wireframes, and page comps
• Conduct marketing research with ThinkShout employees, and summarize the findings
• Complete QA for Lehigh Valley Health Network with the project management team
• Re-brand ThinkShout using customer analysis findings and interview summaries
• Present re-branding ideas to ThinkShout’s CEO using Keynote
• Designed interactive design elements for Oregon Coast Visitors Associations’ website
• Organiz

Seamstress

George Fox University

Aug 2017 - Dec 2017 (5 months)

Sew costumes and create clothing for the theater department’s plays.

Marketing and Graphic Design Intern

George Fox University

May 2017 - May 2018 (1 year 1 month)

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Freelance Photoshop Artist

Doran Automotive Inc.

Oct 2016

Create and edit digital images used in advertisements and emails for their company.

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UX Designer and Social Media Director

Real Life Real Image

Sep 2016 - Dec 2018 (2 years 4 months)

I began as a 6-month intern, but after my internship was re-hired for freelance opportunities. UX Design Internship:
• Participate in the end-to-end design process from discovery research, ideation, wireframing, usability testing, and creating detailed documentation for development.
• Actively collaborate with product owners and engineers from problem definition to release
• Build interactive prototypes in Figma to be tested with users and shown for marketing demos
• Conduct UX research and competitive analysis in order to inform design decisions
• Create information architecture assets such as site maps, annotated wireframes, and user process flows when necessary
• Continually engage with a cross-disciplinary

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UX Design & Digital Marketing Intern

Jun 2016 - Jul 2016 (2 months)

• Learned technical marketing skills from instructors, as well as, gained knowledge over marketing software and analytics, such as Marketo. After training, I worked with a team to create a survey for Customer.io, and we also created a presentation and an infographic that depicted the results from the survey.
• Assist with discovery research activities such as tree testing, usability studies, customer interviews, competitive research, and more
• Take part in design and customer journey mapping workshops
• Support the UX Design team by creating user flows, concepts, wireframes, and light prototypes
• Research and create content for

Graphic Designer for Associated Student Community (ASC)

George Fox University

Apr 2016 - May 2017 (1 year 2 months)

I create posters, brochures, logos, newsletters, or anything else that ASC needs to inform George Fox students about upcoming activities and opportunities.

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Graphic Designer

Johnny Kang

Mar 2016

Designed his logo and branding for Kang's line in the Divino Fashion Runway Show in Spokane, Washington.

Sales Associate and Model

Nordstrom

May 2015

Modeled for Nordstrom's BP Prom Party, assisted with putting away clothing from the dressing room, sold products to clients, and I cleaned up after the event.

Fashion Ambassador

Nordstrom

Aug 2014 - May 2015 (10 months)

Brand development for Nordstrom's BP, created designs and a lookbook for labels within BP, learned the basics for merchandising and marketing.

Kiele Schneckloth

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Kiele Schneckloth

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