Sherry Liu

Sherry Liu

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6x Certified Advanced Salesforce Administrator; Project Management;
Coppell, Texas, United States
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Résumé

Jobs verified_user 0% verified
  • Saviynt
    Senior Salesforce Administrator
    Saviynt
    Jan 2025 - Current (1 year 9 months)
    • Strategic Territory Management: Partnered with the Go-To-Market (GTM) team to architect and launch company's first Enterprise Territory Management model. Developed custom fields, automated assignment rules, and opportunity-level logic to ensure systematic workload distribution, achieving high-integrity reporting and forecasting accuracy for executive leadership.
    • Channel Operations & Automation: Led the end-to-end technical configuration of the Impartner Partner Deal Registration (PDR) integration. Engineered complex Salesforce flows and multi-stage approval processes to align partner deal registrations with existing SDR workflows, eliminating manual friction and accelerating deal execution speed for channel partners.
    • Marketp
  • Pushpay
    Salesforce Administrator
    Pushpay
    Nov 2022 - Feb 2025 (2 years 4 months)
    • Built Flows, Workflow Rules, Approval Processes and Validation Rules to automate business processes.
    • Managed multiple integrations with Salesforce, including DocuSign, DocGen, Outreach and Distribution Engine.
    • Maintained salesforce environments(Production and Sandboxes) and monitored deployment process to make sure configuration and Apex changes meeting requirements and following internal QA processes.
    • Managed Salesforce data importing and updating with DataLoader, Salesforce Inspector and other data tools.
    • Provided guidance and helped troubleshooting issues escalated from support admins to help unblock end users.
    • Created sales dashboards and monitoring reports for sales leaders and project managers.
  • Smoothie King (SKFI)
    Salesforce Administrator
    Smoothie King (SKFI)
    Aug 2021 - Nov 2022 (1 year 4 months)
    • Customized Sales Cloud and Service Cloud through permission set, profiles, custom objects, custom fields, page layouts, processes, and flows
    • Configured and deployed live chat window on Salesforce experience site, which reduces average case solving time by 10%
    • Led Einstein Bot project and deployed on multiple communication channels, which helps solve common issues without consuming agent resources
    • Automated customer survey process with Flow Builder on Service Cloud to collect feedback and evaluate the performance of team members
    • Participated implementing B2B application Pardot into Salesforce to automate marketing campaigns and leads nurturing
    • Managed FormAssembly Integration project to digitalize forms a
  • NGC Transmission Equipment (America), Inc.
    IT and Data Management Specialist
    NGC Transmission Equipment (America), Inc.
    May 2018 - Jun 2021 (3 years 2 months)
    • Maintained ERP database based on Microsoft SQL Server for production team as system administrator
    • Wrote complex SQL queries to extract data from database based on requirements from different departments
    • Designed and created Tableau dashboards to analyze purchase and selling data gathered from Salesforce and database
    • Led Salesforce project and cooperated with third-party company to customize Field Service Lightning Application
    • Coordinated with different teams to design workflows and processes in Salesforce
    • Controlled user access and assured data security through Active Directory
    • Documented IT projects and tracked changes of systems
    • Created guidebooks and provided trainings to new Salesforce
Education verified_user 0% verified
  • Udacity
    Udacity — Data Engineering Nanodegree, Data Modeling/Warehousing and Database Administration
    Udacity
    Jan 2020 - Dec 2020 (1 year)
    • Created user-friendly relational and NoSQL data models
    • Created scalable and efficient data warehouses
    • Identified the appropriate use cases for different big data technologies
    • Worked efficiently with massive datasets
    • Built and interact with a cloud-based data lake
    • Automated and monitored data pipelines
    • Developed proficiency in Spark, Airflow, and AWS tools
  • The University of Texas at Dallas
    The University of Texas at Dallas — Master's degree, Computer/Information Technology Administration and Management
    The University of Texas at Dallas
    Jan 2016 - Dec 2018 (3 years)
  • The University of Texas at Dallas
    The University of Texas at Dallas — Master's degree, Geological and Earth Sciences/Geosciences
    The University of Texas at Dallas
    Jan 2015 - Dec 2017 (3 years)
  • JiLin University
    Jilin University — Bachelor of Engineering - BE, Geology/Earth Science, General
    JiLin University
    Jan 2011 - Dec 2015 (5 years)
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