Portfolio Senior Executive Risk International Dollar Card
American Express
Feb 2009 - Jun 2013 (4 years 5 months)
This position interacts closely with senior officers at American Express Bank Partners in the U. S. and offshore and also with Leaders of another Business Units in CSI, ICSS & Technologies for IDC Market ,providing them an outstanding service experience and handling end to end processes, including new accounts, service, credit, fraud, financial support.
- New Accounts
- Risk (Credit, Fraud prevention)
- Customer Service
Keys to success
● Efficiency in case-handling issues
● Partnership relation with Bank Managers and outstanding CMs
● Flexibility - financial and case based
● Tangible benefits for customer and partners
Fraud Prevention
●Monitor accounts daily activity