Claudio Javier Campana

Digital Innovation Analyst / Observability Specialist

Epidata

Feb 2026 - Aug 2026 (7 months)

Observability Implementation and Configuration: Comprehensive design and management of the Datadog platform for infrastructure and application monitoring.
Telemetry Management: Configuration and optimization of metrics, alerts, and log management, ensuring efficient data ingestion and noise reduction in notifications.
Data Visualization and Intelligence: Creation of custom dashboards, executive panels, and data querying using advanced queries for technical decision-making.
Consulting and Customer Support: Technical advice and ongoing support to clients for adopting best practices in monitoring, incident resolution, and improving mean time to success (MTTR).
Certifications
Datadog Fundamentals — Datadog
Datadog

Analista Senior IT

Cartasur

Mar 2025 - Aug 2025 (6 months)

Jira Administrator and Software project setup for service desks in change management.
Monitoring and configuration in Zabbix.
Windows and Linux Server Administration.

Huawei Private Cloud Operator Console.
Active Directory.
Grafana/Elastic monitoring and configuration of hosts, services, and servers.

Sr Noc It Support

Bamboo

Feb 2025 - Jan 2026 (1 year)

Digital Payment Processing and Management
Payins/Payouts Observability
AWS Cloud Services Console Operator, IAM, CloudWatch, EC2, and VPC
User creation, role and permission setup, metric configuration, dashboards, panels, and thresholds.
Monitoring observability configuration via Grafana Elasticsearch
Jira Software/Service Manager: User creation, ticketing, and project creation.
Gmail Workspace Administrator: User creation, group creation, and area roles.
Attendance configuration and VPN user creation (OpenVPN).
EC2 Virtual Team Survey and Administration
Observability, monitoring, and early warning of merchants and payment services.
Kibana Kibana: Visualize logs and events stored in Elastics

M

Administrador de sistemas de TI

Ministerio de Jusiticia y Seguridad de la Ciudad de la Buenos Aires

Jul 2021 - Mar 2025 (3 years 9 months)

Servers and Applications Hosting Infrastructure Management coordination with areas in resource projects and implementations.
Creation of VMs, DNS and user registrations
VPN
Nutanix
Helpdesk
Linux and Windows servers, backups in Veeam, server configuration and administration
Jira Admin Ticketing
Eset Antivirus console, equipment registrations and alerts
Zabbix
Alert and alarm monitoring in Centreon

Operations Customer Support CAC

Nubity

Jun 2021 - May 2024 (3 years)

technical support experience in customer service
kayaco ticketing. Windows Linux servers user registration
-Monitoring, support and auditing:
• Zabbix
- System administration:
• Databases (SQL Server, PostgreSQL, MariaDB, MySQL)
• Windows Server
• Linux (Redhat, CentOS, Ubuntu, SUSE)
• Network Administration
• Network architecture
• VPN

T

Sr IT Support Analyst

Taxi Ezeiza Oficial

Jun 2018 - May 2021 (3 years)

Maintenance of Windows equipment and servers. Active Directory user setup. VPN access and configuration. Implementation, configuration, and commissioning of the GPS system for tracking and locating units. Creation and configuration of a GeoMap dashboard for visualization in the NOC area.

Sr NOC Operator

INSSJP

Jul 2012 - Mar 2018 (5 years 9 months)

Main Tasks:
Analyze production network issues to suggest and apply corrective action.
Utilize troubleshooting mechanisms and escalation processes (level 4)
Administrate service requests and official communication processes based on importance and priority.
Provide assistance in ticket management and reporting tasks.

Detailed description of tasks:
1) Monitor the performance and capacity of computer systems using a variety of tools. Look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, is expected to determinate the cause of the problem and solve it.
2) Troubleshoot Problems. When a problem impacts the IT services, is expected to triage or troubleshoot the

Jr Network Administrator

INSSJP

May 2009 - Jun 2012 (3 years 2 months)

T

Customer Support Sr Analyst

Topaz Operador de divisas y cambio

May 2007 - Mar 2012 (4 years 11 months)

Cashier: Direct customer service to both internal and external clients. Preparation of cash remittances.
Experience in simultaneous cash counts in both local currency and over 25 foreign currencies.
Sales/Delivery of funds to branches.

Bilingual Customer Service Representative

ByT Argentina

Feb 2006 - Feb 2007 (1 year 1 month)

Assistance and attention to foreign tourists.
Database management and data loading to the operation system.
Property registration, reception and direct customer service, rental of furnished apartments focused on tourism.
Creation of tour packages and marketing campaigns. Administrative cashier, collection of reservation payments, cash reconciliation.

Bilingual Superior Cashier

Global Exchange

Sep 2002 - Sep 2006 (4 years 1 month)

Cashier, direct attention to foreign customers, handling of traveler's checks and more than 40 foreign currencies. Experience in detecting counterfeit bills, continuous billing, cash counts of all foreign currencies.
Endowment of funds to other branches.
Training of personnel at the Uruguay Airport.

T

Customer Support Analyst

Taxi Ezeiza Oficial

Apr 1996 - Sep 2002 (6 years 6 months)

Ezeiza Airport Passenger Transport Service.
Cashier, continuous billing, direct customer service. creation of lists of departure times of traffic sector units, telephone reservations, assembly of files,
Payment to suppliers, bank procedures.

Claudio Javier Campana

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Claudio Javier Campana

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