Mandy Sorensen

Head of US People Operations

CoderPad

Jun 2024 - Oct 2025 (1 year 5 months)

Industrial/Organizational Psychology Consultant

SkillSource Learning Partners

Aug 2023 - Dec 2023 (5 months)

- Code Amazon interview responses to produce training material for natural language processing and machine-based coding
- Gather insights for Amazon by analyzing data to improve structure and quality of interview notes to ensure high-quality recruitment and talent acquisition at Amazon
- Calibrate findings in meetings with raters and key stakeholders to increase inter-rater reliability

Global Head of People Operations (acquired by DaySmart)

TeamUp

Sep 2021 - Jun 2023 (1 year 10 months)

- Enabled company growth of 40% by managing recruitment process and running onboarding program
- Built out people strategy and advised CEO on people matters
- Managed employee lifecycle from day one through offboarding
- Defined career paths, created performance management process, and built out compensation philosophy to support employees in their development
- Managed international payroll and ensured compliance with US and international employment laws
- Wrote and administered employee engagement survey and implemented data-driven changes
- Ensured accuracy and compliance on people data and researched new HRIS systems to scale as we grow
- Created programs and policies that fostered an inclusive and su

Organizational Development and Employee Experience Specialist (acquired by Clarivate)

ProQuest

Dec 2020 - Sep 2021 (10 months)

- Restructured and improved new hire "buddy" program to increase engagement
- Evaluated onboarding surveys and modified questions to ensure accurate data was being collected
- Analyzed and created onboarding and exit survey reports for the Senior Leadership Team
- Collaborated on onboarding processes by creating user accounts and communicating with new hires
- Audited I-9s to ensure accuracy and completeness for the acquisition by Clarivate
- Managed and launched yearly company-wide Safe and Ethical Workplace Training for 2500 employees
- Maintained company intranet to ensure employees were informed of company events and updates
- Co-creator of language networking program for employees to connect around th

HR Program Specialist

University of Michigan

Jun 2019 - Dec 2020 (1 year 7 months)

- Improved current onboarding processes for new hires in the Organizational Learning Department
- Co-founder of the committee to increase employee happiness and engagement
- Addressed training gaps by creating and facilitating trainings on technologies such as Slack, Zoom, Duo Security, and Google Suite
- Increased reporting and metrics capabilities in an effort to foster data-driven decisions
- Rewrote surveys for the diversity, equity, and inclusion (DEI) classes across campus
- Coordinated more than 100 DEI classes for over 3000 participants
- Streamlined team communication as well as upgraded technology for productivity and effectiveness

People and Culture Specialist (acquired by Cisco)

Duo Security

Apr 2018 - Dec 2018 (9 months)

- Coordinated and executed global onboarding for 150+ employees in all Duo offices and remote locations
- Managed and trained a cross-functional team across all Duo offices to deliver an organized, consistent, and smooth orientation
- Modified and improved efficiency around the process of onboarding an employee, such as reorganizing and consolidating steps in the onboarding process
- Maintained all new hire information in human resources systems and databases and coordinated with employees in other departments to access and utilize accurate new hire data
- Consulted on recruiting process to ensure efficiency, accuracy, and streamlined communication between the recruiting team and People Operations team
- Led a combi

HR Program Manager

Quicken Loans

Mar 2016 - Apr 2018 (2 years 2 months)

- Implemented and maintained work-life balance initiative for over 10 business areas with 4,000+ team members in order to increase team member happiness and reduce turnover and burnout
- Analyzed and enacted changes for HR helpline to increase efficiency, organization, and create a better team member experience
- Created onboarding and training process for new human resources interns to facilitate their transition onto the team and support them in effectively mastering necessary skills
- Evaluated results from parental leave survey and suggested changes to implement in order to foster team member happiness and appreciation
- Collaborated on the development and management of the company-wide engagement survey for over 16,

Organizational Development and Cultural Change Intern

Quicken Loans

Nov 2015 - Mar 2016 (5 months)

- Wrote and administered needs assessment, organized focus groups, and planned pilots for the work-life balance project
- Collaborated on the development and management of the company-wide engagement survey for team member engagement
- Completed audit of team members for bonus and merit based pay eligibility for 2016
- Researched benefits such as maternity leave, paternity leave, and sabbatical leave to improve the team member experience
- Analyzed current processes for our help-line in order to create and implement more efficient processes

Coordinating and Consulting Intern

Quicken Loans

Sep 2015 - Nov 2015 (3 months)

- Consulted and assisted in the work life project in human resources to create and administer the highest quality survey as well as understand how to develop happy team members
- Participated in organizing and managing Telephone Consumer Protection Act compliance in order to ensure all teams were in compliance with FCC law
- Shadowed team members throughout company to map out processes in Visio in order to improve the efficiency and productivity of the overall process

Banker Training Coordination Intern

Quicken Loans

May 2015 - Sep 2015 (5 months)

- Assisted with the coordination and planning of training sessions for 150 leaders
- Organized information for more fluid communication between team members in order to increase productivity and efficiency
- Cataloged and managed participant list, certificates, and t-shirts for hundreds of team members completing the first level of their leadership journey
- Scheduled and planned rollouts for different teams each week for level one of the journey, ensuring each kick off ran smoothly
- Presented at an intern idea pitch in front 800+ people and won 1st place in category

Technology Training Coordination Intern

Quicken Loans

Jan 2015 - May 2015 (5 months)

- Planned and coordinated monthly technology training classes, as well as scheduled and managed other weekly classes for teams and individual team members
- Acted as liaison between technology training team and the business intelligence training team to help schedule and advertise business intelligence classes
- Worked towards making the technology training team as efficient and productive as possible, while integrating the ISMs into the daily culture

Project Coordinator and Intern Manager

Cleveland Clinic

May 2014 - Aug 2014 (4 months)

-Oversaw and trained group of 15 interns, ensuring all interns were productive and effective in their duties
-Planned and executed baseline concussion testing sessions for 6,000+ athletes during summer 2014
-Acted as main liaison between testing team and athletic trainers to achieve efficient testing sessions
-Began changing feedback systems and organizational culture within the lab to foster and promote productivity and efficiency

Concussion Clinic Research Intern

Cleveland Clinic

May 2013 - Sep 2013 (5 months)

- Conducted baseline concussion testing of mental processing speed, reaction time, memory, balance, and dynamic and static visual acuity on athletes using improved version of the iPad application from summer 2012
- Coordinated with athletic trainers and coaches from over 50 high schools and colleges to organize and arrange testing sessions for 5,000 athletes
- Managed and scheduled the testing team for the baseline testing sessions
- Modified and adapted current concussion application for use on children

Clinical Research Assistant

Department of Veterans Affairs

Sep 2012 - Apr 2013 (8 months)

- Conducted neuropsychological intake assessments of veterans entering the Community Living Center
- Administered the Addenbrooke’s Cognitive Examination/Mini Mental State Examination, WAIS-IV Subtests, Memorial Delirium Assessment Scale, Peabody Picture Vocabulary Test Form B, Trails A and B, Hopkins Verbal Learning Test (HVLT-R), Health and Safety portion of Independent Living Scales, Modified Somatic Perceptions Questionnaire, and the DSM-IV Depression Checklist
- Scored assessments and input data into system

Research Intern

Cleveland Clinic

May 2012 - Aug 2012 (4 months)

- Conducted baseline concussion testing of mental processing speed, reaction time, memory, balance, and dynamic and static visual acuity on athletes
- Administered Trails A and B, Sport Concussion Assessment Tool 2 (includes Standardized Assessment of Concussion, Glasgow Coma Scale, and Graded Symptom Checklist), Balance Error Scoring System, and Cognitive Assessment Profile (based on the Symbol Digit Modalities Test)
- Scheduled and organized testing sessions of 5,000 participants with athletic trainers and coaches
- Managed the schedules of other interns in order to effectively and efficiently test participants at each different location

T

Research Assistant

The Infant Cognition Project

Jan 2012 - Apr 2013 (1 year 4 months)

- Conducted interviews with children and young adults on their understanding of different models of communication
- Coded children’s interview responses
- Scheduled interview sessions with grade schools around the Ann Arbor area
- Data entry using SPSS

D

Research Assistant

Dr Kevin Millers CrossCultural Reseach

Jan 2012 - May 2012 (5 months)

- Collected data through interviews and videos from American preschools on children’s self-regulation behaviors
- Coordinated with undergraduates at Beijing Normal University who collected parallel data from Chinese preschools
- Created coding system to compare American and Chinese children’s interviews
- Coded videos for children’s self-regulation behaviors
- Traveled to China and collaborated with Beijing Normal University students on an integrative statistical analysis of the data
- Presented findings at a local symposium

F

Research Assistant

Family Transitions Study

Apr 2011 - Apr 2013 (2 years 1 month)

- Administered assessment battery including subtests of the WPPSI-III and a Sibling Interview adapted from the Berkeley Puppet Interview
- Coded videos of the interactions within families
- Extensive knowledge of scoring assessments and inputting data using SPSS
- Coordinated and oversaw other undergraduate duties and activities in the lab, ensuring the lab ran smoothly

About

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Mandy Sorensen

About

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Behavioral traits