H
Hannah Bravo
Hannah Bravo
About
Detail
Chief Executive Officer
United States
I'm Hannah, CEO at Loop. We help brands cultivate customer confidence while increasing their profits.
I didn't plan to become a CEO. I studied accounting and sales in college (weird combo, I know), worked at a payments company with category-leading retailers like Ulta and Pottery Barn, then joined Klarna's US launch team when they had zero product-market fit here.
In 2020, I joined Loop when we had just 200 merchants. Today, we work with 5,000+ brands, retaining billions in revenue that would otherwise be lost to returns.
What you should know about me:
→ I'm still on customer calls every week (can't lead what I don't understand)
→ I believe transparency and authenticity beat hype in the long game
→ Everything I do comes back to helping merchants run more profitable businesses
I reject most social media because it feels fake. LinkedIn is my one exception because I can have real conversations here about the challenges merchants actually face.
You'll see me talk about:
● Why customer success thinking applies to commerce operations
● How fragile moments drive retention
● Building businesses that actually solve problems vs. chase trends
● What I'm learning from merchants who are figuring out profitability in tough times
I'm a mom of 3 trying to build something meaningful while my kids are watching. If you're working on similar challenges or just want to talk shop, let's connect.
I didn't plan to become a CEO. I studied accounting and sales in college (weird combo, I know), worked at a payments company with category-leading retailers like Ulta and Pottery Barn, then joined Klarna's US launch team when they had zero product-market fit here.
In 2020, I joined Loop when we had just 200 merchants. Today, we work with 5,000+ brands, retaining billions in revenue that would otherwise be lost to returns.
What you should know about me:
→ I'm still on customer calls every week (can't lead what I don't understand)
→ I believe transparency and authenticity beat hype in the long game
→ Everything I do comes back to helping merchants run more profitable businesses
I reject most social media because it feels fake. LinkedIn is my one exception because I can have real conversations here about the challenges merchants actually face.
You'll see me talk about:
● Why customer success thinking applies to commerce operations
● How fragile moments drive retention
● Building businesses that actually solve problems vs. chase trends
● What I'm learning from merchants who are figuring out profitability in tough times
I'm a mom of 3 trying to build something meaningful while my kids are watching. If you're working on similar challenges or just want to talk shop, let's connect.
