Maryna Kravchuk
About
Detail
Head of Customer Experience | Support | Sales | Supply
Kyiv, Kyiv city, Ukraine
Résumé
Jobs
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Head of Customer Experience (Support, Sales, Supply)ArtesaJan 2025 - Feb 2026 (1 year 2 months)- Head of Customer ServiceArtesaAug 2024 - Jan 2025 (6 months)
- Customer Success LeadSkelarMay 2023 - Current (3 years 5 months)
- Customer Care Team LeadShapeJun 2022 - May 2023 (1 year)
- Senior Support TrainerShapeOct 2021 - Jun 2022 (9 months)
- Internal TrainerShapeDec 2019 - Nov 2021 (2 years)• Managing day-to-day operational activities of assigned project(s);
• Introduction and coordination of new projects inside customer support department to increase KPI;
• Providing efficient training to 3Shape partners, end-users, company’s employees and newcomers;
• Establishing and managing relationship with company’s external partners;
• Conducting meetings with the top management of resellers companies and medical authorities;
• Maintaining quality management system, creating and supervising operating procedures and processes, preparation of reports based on data analysis;
• Managing Community forum (answering questions, escalating, implementing new feature requests);
• Preparation for internal and ext - Customer Care Team CoordinatorShapeJun 2019 - Dec 2019 (7 months)
- Customer Care RepresentativeShapeSep 2017 - Jun 2019 (1 year 10 months)
- German TeacherSchoolSep 2015 - Sep 2017 (2 years 1 month)
- WGerman TeacherWiderstrahl центр немецкой культурыSep 2012 - Sep 2017 (5 years 1 month)
Education
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- Master's degree, Language Interpretation and TranslationTaras Shevchenko National University of KyivJan 2012 - Dec 2018 (7 years)