Marianna Ivanku

At CommerceIQ, as a Customer Success Manager with over three years of experience in customer success roles, my expertise lies in fostering strategic partnerships and driving client retention. By bridging the gap between client needs and internal teams, the organization has delivered tailored technical solutions, boosting platform adoption by 40% on average and increasing retention rates by 25%. Core competencies include client relationship management, SaaS platform optimisation, and digital shelf analytics. With a proactive approach to problem-solving and a passion for enabling client success, efforts focus on aligning technical functionality with customer goals. Collaborating cross-functionally with product, engineering, and sales teams, the organization ensures seamless service delivery and achieves measurable results in the eCommerce sector. Dedicated to leveraging technical insights and strategic acumen to enable growth and long-term client satisfaction.