Head of Regional Community Operations DACH
Uber
Sep 2021 - Jan 2023 (1 year 5 months)
Directed customer strategy and operations for Uber’s most critical growth market (Germany, Austria, Switzerland), focusing on the massive Rider/Driver ecosystem.
- Market Leadership: Served on the DACH Leadership Team, defining the strategy for the driver-rider experience during a period of intense regulatory and competitive pressure.
- Operational Scale: Managed a diverse organization across internal and external customer service, fleet relationships, compliance, and security & risk, retail operations.
- Data-Driven Decisioning: Utilized big data and advanced modeling to optimize internal operational systems, ensuring organizational planning aligned with aggressive growth targets.
- P&L & Efficiency: Managed multi-million Euro budgets