Santiago Jesus Lasso Valenciano

Senior Solution Advisor SAP LeanIX y SAP Signavio / Pre Sales

SAP

Mar 2024 - Current (2 years 8 months)

Responsibilities: - Showcase the value of SAP LeanIX through product demonstrations, Proofs of Concept (PoC), sales events, virtual events, webinars, and tailored demos. - Collaborate with sales teams to design strategies that address specific challenges in enterprise architecture, process architecture, and digital transformation. - Provide enterprise architecture guidance using RISE with SAP methodology using SAP LeanIX and SAP Signavio, desmostrating the value of SAP products - Design technical solutions that solve specific problems and highlight the value of SAP LeanIX, incorporating value-based solutions and proposals. - Build strong business cases with clients to justify the ROI of the solution through executive presentations. - Facili

Head of Customer Success

Aquera

Oct 2023 - Feb 2024 (5 months)

Responsibilities: - Develop and implement the post-implementation Customer Success Area globally, defining the model and processes. My primary goal is to delight customers and ensure retention from customers around the globe. - Provide strategic guidance for seamless customer adoption, fostering a customer-centric approach - Select, hire, and develop the Customer Success Management (CSM) team, emphasizing team leadership and global customer success strategies - Maximize value derived by customers from Aquera's products through proactive engagement and retention strategies - Conduct regular customer satisfaction assessments, health checks, QBRs, and EBRs, identifying opportunities for improvement, and defining and leveraging metrics and key

Sales & Delivery Director for Enterprise Architecture Management, and Post implementation Services

TEC360 CLOUD

Mar 2022 - Oct 2023 (1 year 8 months)

Responsibilities: - Strategically established the Enterprise Architecture (EA) business area at TEC360 through a partnership with LeanIX, becoming the first LeanIX partner in LATAM. - Coordinated the sales process with LeanIX and used the MEDDICC methodology, managing the entire cycle from prospecting, pre-sales support, product demonstrations, technical presentations, designing and executing Proofs of Concept (PoC), as well as developing proposals and closing contracts. My goal was to develop a reliable consultative sales process to build strong relationships with clients and prospects. - Demonstrated the value of LeanIX by aligning client needs with features. - Enhance impact on the client’s business objectives by driving value realizatio

Consultancy, Delivery Services, Program & Project Management Office Director

TEC360 CLOUD

Jan 2019 - Apr 2022 (3 years 4 months)

Responsibilities: - Guarantee the profitability of the portfolio of projects and programs through the monitoring of scope, billing, budget control, and margin - Drive an agile mindset of constant collaboration with customers, driving the design and configuration of solutions incrementally and interactively, and managing technology change with customer key users to achieve technology adoption - Start the development of the Customer Success Manager practice to guarantee the renewal of the license sold by TEC360 - Ensure that the design of the tool was aligned with the client´s business objectives and the digital transformation and ensure that our consultant was a bridge of communication between the technical and business teams of the clients

Project Manager and PMO Manager

TEC360 CLOUD

Sep 2015 - Dec 2018 (3 years 4 months)

Responsibilities: - Adapt Project Management practices using PMI processes and the agile approach (interactive and incremental) SaaS of Customer Experience, Employee Experience, Identity, and Access Management (IAM): Cornerstone, OKTA, Auth0, SAP Commissions, Qualtrics, COUPA, SAP Succes Factors, etc. - Plan and estimate projects, considering the value that the functional process delivers to the business, the integration between systems, the flow of data, and the functional and business requirements guaranteeing the promise of value and looking for quick wins in the deployments for rapid delivery of value - Develop the first team of Project Managers and consultants in change management, through mentoring and coaching sessions. - Develop the

Sales, Presales and Delivery Manager

TECHEDGE GROUP

Apr 2015 - Sep 2015 (6 months)

Responsibilities: - Prospect and qualify potential customers for the company's tools - Develop economic proposals for software and implementation services - Implement the company's software in the customers who contracted the implementation - Implement and promote the use of the RUN SAP implementation process for the Mexico office, Colombia, and Chile. Achievements: - Implement the TechEdge / RealTech Transport Management tool at KOF and thereby reduce the operational risk of erroneous SAP transport pass by 15% - Unified the implementation methodology in the LATAM offices

Senior Project Manager

HP

Dec 2012 - Apr 2015 (2 years 5 months)

Responsibilities: - Plan, execute, and control SAP projects for KOF, highlighting the implementation of Mii, GRC, BW, among others, as well as the transition and technological integration programs of the companies acquired and merged (M&A) by Coca-Cola FEMSA (KOF), which include Yoli, Spaipa and CiaFlu - Carry out the mapping of business capabilities, against the technologies used in the companies integrated into KOF, with the aim of eliminating redundant ones - Manage changes to KOF systems and plan configuration windows through Request for Change and plan Cut Overs - Deliver implemented systems to KOF operation and ensure compliance with backup policies, disaster recovery, certificate implementation, security policies, database and operat

Project Coordinator

Consejo Nacional de Ciencia y Tecnología

Dec 2009 - Nov 2012 (3 years)

Responsibilities: - Coordinate activities of the assigned projects, identifying the methodology to be used (waterfall or agile), to define the correct measurement of the KPIs and the structure of work with the teams. - Resolve conflicts in the allocation of resources to projects with the different areas of technology, research, innovation or product development - Collaborate and provide project leaders with the necessary tools to carry out project planning - Audit projects with red KPIs and coordinate corrections through work sessions involving engineers and scientists of different nationalities - Document project progress against the budget base and prepare earned value reports (EVM Earned Value Management) that include indicators such as

Project team. Junior Logistics Staff

Royal Caribbean International

Jun 2008 - Mar 2009 (10 months)

Responsibilities: - Analyze supply chain process maps As Is - Develop a To-be process map for supplies using the Technique of Business Process Management and Notation (BPMN), in order to identify inputs, actions, outputs, data flows, and value of each activity - Collaborate with an international team of more than 15 nationalities Achievements: - Eliminate 10% of manual activities in the processes, design the automation in the new software to be developed

Santiago Jesus Lasso Valenciano

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Santiago Jesus Lasso Valenciano

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