Kamna Kirti
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Customer Success | Data Integration & Management | Data Analytics
Alberta, Canada
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Résumé
Jobs
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Customer Success ManagerSparkrockNov 2022 - Current (3 years 9 months)As part of my day-to-day activities, I work closely with the pre-sales (account executives) and post-sales (implementation and product) teams and carry out: • Customer onboarding and product adoption (stickiness – breadth and depth of usage) • Developing collaterals and frameworks to drive repeatable and efficient customer engagement. • Account health checks (on salesforce by seeing the number of open cases, renewal date, and ARR) • Combating churn, retention (the $ you own is retained), and growth opportunities. • Cross-functional role and daily conversations with account executives and customers • Proactive engagement and escalation management with the customers • Land and expand opportunities for enterprise accounts. • Conducting enablem- Customer Success ManagerCapgeminiMar 2017 - Aug 2022 (5 years 6 months)Customer Success Manager / Technical Account Manager - Capgemini (Mar 2017 - Aug 2022) Responsible for entire post-sales relationship with key enterprise clients, including fulfillment of customer success management. This included senior stakeholder management, quarterly business reviews, presenting reports, gaining advocacy commitments, and managing service renewals. Determined customer sales strategy based on business outcome requirements, and developed, presented, and closed proposals for both upsell and cross-sell opportunities. Successfully managed migration of multiple accounts from on-prem to SAAS model for data ingestion, data quality, and data governance products. • Successfully managed multiple multi-million-dollar accounts. • Act
- ConsultantWiproMay 2015 - Oct 2016 (1 year 6 months)Data Fabric and Data Governance • Lead the effort to build architecture and perform environment setup for end-to-end project migrations from Informatica-Teradata to Talend-Cloud. • Provided architecture reviews, application discussions, and prototype(s) or full development for Data management, catalog, and data privacy programs. • Worked on intelligent data discovery using profiling and sampling of enterprise metadata using data cataloging tools like Talend Data Catalog. • Worked on integration and ingestion of REST API data sources such as Zoho, Salesforce, Infusionsoft, ADP into Oracle data warehouse. • Lead development efforts using methodologies like Azure DevOps, Jenkins, Git, BitBucket and Bamboo for CI/CD. Show less
- Software EngineerInfosysDec 2010 - May 2015 (4 years 6 months)Data Integration Consultant • Managed end-to-end production support and incident management cycle for a pharma client, AstraZeneca. • Worked in Macclesfield, UK, and supported ETL cycles for critical finance data for C-suite management.
Education
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- SST. Angela Sophia School — Bachelor of Technology (B.Tech.), Mechanical Engineering, Bachelor of Technology (B.Tech.), MST. Angela Sophia SchoolJan 2006 - Dec 2010 (5 years)