Alba Vargas Jimenez

Alba Vargas Jimenez

About

Detail

Head of International Account Management and Customer Success
Madrid, Community of Madrid, Spain

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Personio
    Head of International Account Management and Customer Success
    Personio
    Jan 2026 - Current (9 months)
  • Personio
    Senior Manager, International Account Management and Customer Success
    Personio
    Oct 2024 - Dec 2025 (1 year 3 months)
    Leading International Customer Success and Account Management teams across Personio’s key expansion markets: Benelux, UK & Ireland, Spain, and Maturing Markets.

    Oversee a €30M portfolio, driving both revenue growth and long-term customer retention.

    Coach and support regional leaders to achieve ambitious growth targets while maintaining high customer satisfaction.

    Define and implement international expansion strategies, ensuring strong customer health and engagement across multiple markets.
  • Instituto de empresa
    Adjunct Professor of Content Marketing
    Instituto de empresa
    Jan 2023 - Feb 2024 (1 year 2 months)
    Professor of Content Marketing at the Master in Digital Marketing
  • Personio
    Manager, Southern Europe Account Management
    Personio
    Aug 2022 - Oct 2024 (2 years 3 months)
    I manage a team of individual contributing Account Managers covering the Southern Europe and Emerging Markets regions overseeing a portfolio of 9.5million. Our focus is on achieving ambitious growth targets while maintaining a strong and engaged customer base.

    Over the last 30 months, the team has delivered consistent results, achieving 115% of expansion targets and 101% Net Retention on average.

    In 2023, I was honored with the Above and Beyond Leader Award (President’s Club) for being the top-performing leader at Growth Personio.
  • Personio
    Senior CSM - Southern Europe
    Personio
    Apr 2020 - Jul 2022 (2 years 4 months)
    I performed complex enterprise implementations also being a strategic and supportive partner for my customers at every stage of the buying process. My focus was building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and conducting upsells and renewals.

    Achievements
    > 98% renewal rate
    > 103% Net Retention Rate in enterprise segment
    > 95% Customer Satisfaction Rate

    - Performance rating: 'Outstanding Performance' in Performance Cycle Q2/2022
  • Netsuite
    Country Marketing Manager NetSuite Iberia & Italy
    Netsuite
    Oct 2018 - May 2019 (8 months)
    Leading Marketing efforts in Iberia and Italy I:
    - Developed go-to-market marketing plans for several brand new markets (within the SMB segment)
    - Developed and secure approval for marketing plans and budgets.
    - Directed cross-functional, cross-organizational teams and agencies in the development and execution of GTM plans.
    - Developed lead segmentation strategies and defined experience plans.
    - Managed business relationships with advertising, direct marketing and/or marketing research vendors.
    - Worked closely with the sales team to guarantee regional growth of all the markets within my areas
  • W
    Head of Scalability & Strategy
    We Are Marketing
    Aug 2017 - Aug 2018 (1 year 1 month)
    My team supported the company twofold:
    1. Strategy
    - Provided sales enablement processes to increase sales and scale up
    - Once customer signed up oversaw the creation of tailor made strategies for each new account
    (delivered by the Strategy division of my team)
    - I personally devised and structured the agency's own marketing and demand growth strategy

    2. Scalability
    - I worked with the C-Suite and fellow Directors to define sustainable growth systems
    - I managed processes of international offices and exported proven national processes
    - Managed data reports on staff productivity and customer marketing metrics to identify red flags in
  • HubSpot
    Channel Consultant EMEA
    HubSpot
    Feb 2016 - Aug 2017 (1 year 7 months)
    As a Channel Consultant I worked with Top Partners (marketing agencies) in HubSpot's Partner Program in EMEA. My focus was to help agencies with their inbound marketing strategy:
    - Help them market themselves, generate leads for their clients, prove Marketing ROI & essentially have happy customers with marketing campaigns that bring business.
    - Optimisied HubSpot's strategic partnerships; initiated, structured, negotiated, and maintained high impact strategic partnerships.
    - Supported new partners through the implementation process of HubSpot and liaised with the internal product and technical teams for support.
    - I was the primary point of contact for and maintained strong direct relationships with HubSpot's key partne
  • Bravent
    Marketing and Communications Manager
    Bravent
    Feb 2015 - Jan 2016 (1 year)
    Leading Marketing and comms efforts my main tasks included:
    - Internal & external communication
    - Inbound marketing
    - SEO analysis
    - SEO copy (Spanish & English)
    - Competitor analysis
    - Event organization
  • Webpac
    Manager, International Marketing
    Webpac
    Feb 2012 - Jan 2015 (3 years)
    As international Marketing Manager I worked on:
    - Corporate branding and communication
    - Lead generation (emailings, online campaigns, LinkedIn PPC Campaigns)
    - Content marketing
    - PR & Agency management
    - Social media - B2B Linkedin group (10,000 members)
    - PPC & Paid social
    - SEO
    - Linkbuilding
    - Event organisation
    - Media partnership management
    - International Tradeshows (Monaco, New York, Paris, Frankfurt, Hong Kong).
  • Webpac
    Senior Account Executive - Team Lead
    Webpac
    Apr 2011 - Jan 2012 (10 months)
    As a Senior Account Manager and Team Lead my work consisted of:
    - Offering marketing consultancy to customers
    - Upselling and cross selling
    - Account Management
    - Attending International tradeshows
    - Recruitment
    - New Staff training
    - Sales team management
  • Webpac
    Account Executive (full cycle)
    Webpac
    Apr 2010 - Mar 2011 (1 year)
    As an Account manager I worked on:
    - Achieving ambitious sales targets (new customers)
    - Working on retention, upselling and cross selling to install base
  • Freelancing
    Translator (SEO specialist) and Interpreter
    Freelancing
    May 2007 - Mar 2010 (2 years 11 months)
    Language combinations:
    English - Spanish; Spanish - English
    Italian - Spanish; Italian - English
    German - English; German - Spanish
Education verified_user 0% verified
  • MIT Sloan School of Management
    Closing the gap between Strategy and Execution
    MIT Sloan School of Management
    Jan 2018
    The course introduces a systemic view of strategy execution based on over a decade of research and field-tested in dozens of corporations around the world.
  • ESIC Business Marketing School
    Postgraduate, Digital Marketing
    ESIC Business Marketing School
    Jan 2015 - Jan 2016 (1 year 1 month)
    Creation of a digital marketing plan, SEO, SEM, UX, web analytics, affiliation, inbound, keys for e-commerce success, ROI analysis, email marketing, media & agency buying, digital campaign metrics for analysis, social media strategy, mobile marketing, geolocalisation and legal framework for digital marketing and content.
  • HeriotWatt University
    MSc, International Business Management specialised in Marketing
    HeriotWatt University
    Jan 2011 - Jan 2012 (1 year 1 month)
    The course studied all aspects of the firm with a particular emphasis on the marketing side of operations. The subjects of the course included Financial Analysis, Competitive Strategy, Principles of Marketing, International Business, Business Economics, Managing Diversity and International Marketing.
  • Heidelberg University
    Bachelor's Degree, Languages Interpreting and Translating
    Heidelberg University
    Jan 2007 - Jan 2008 (1 year 1 month)
    I spent the third year of my MA (Hons) Languages Interpreting and Translating LINT studying at a partner institution, Universität Heidelberg in Germany, which gave me the opportunity to deepen my knowledge of German and to get a greater insight into German culture.
  • HeriotWatt University
    MA (Hons) Languages Interpreting and Translating LINT, German
    HeriotWatt University
    Jan 2005 - Jan 2009 (4 years 1 month)
    The core courses involved text translation, conference and liaison interpreting between Spanish, German and English as well as the history and current socio-economic institutions of Spain, the UK and Germany with particular focus on the European Union. This degree provided me with excellent preparation to work as a language and communication specialist and it has given me a through knowledge of politics and economy.
  • Chichester College
    Fares and Ticketing IATA level 1
    Chichester College
    Jan 2004 - Jan 2005 (1 year 1 month)
    The course involved working with IATA standard reference material to calculate the best fares and route available for the customer. It provided me with a good background in the Travel and Tourism industry and taught me that the best way to be successful when dealing with customers is to offer the best possible service, as this will assure their continued patronage.
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.