Miriam Villanueva
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Remote Business & Project Manager
New York, United States
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Full-time jobs
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Market Research ManagerNewtonXFeb 2018 - Aug 2021 (3 years 7 months)Assist and closely work with a team of analysts on finding hard to reach professionals across all verticals and geographies - everything from VR developers to Fortune 500 CTOs. Instead of relying on a finite number of respondents, we utilize our proprietary NewtonX Knowledge Graph which allows us to help clients with those very challenging projects within the B2B space.- SSenior Account ManagerAug 2017 - Sep 2019 (2 years 2 months)Correspond by phone, correspond with property managers, shareholders, insurance adjusters, subcontractors, vendors, real estate agents, attorneys, interior designers, and construction team on a daily basis. Execute proposals and contracts with information collected from the estimate appointment and in accordance with NY DOB state law. Generate certificates of insurance via ADP. Assist with payroll. Notarize legal documents. Generate invoices. Schedule appointments and travel. Finalize closings on properties purchased, provide rental agreements to prospective tenants, facilitate and maintain personal property documentation. Created a website platform in April 2020 to help them manage virtual estimates during the COVID-19 pandemic.
- EExecutive Sales AssistantFeb 2013 - Apr 2016 (3 years 3 months)Executive support, Administrative Support, Customer Service, Sales Support: Orders, US & Int'l Invoices, Billing, Shipping, Faxing, Internet Research, Email Correspondence, Memorandums, Weekly & Monthly Reports, Generate Leads, Create Price Lists & Catalog, Upload documents and marketing material to the company server, Cross-Sell / Up-Sell. Marketing: Create Marketing Materials, Organize Marketing Events, Order, Marketing Supplies, Photograph inventory for promotional marketing.
- VVirtual Assistant - FreelancerSep 2012 - Current (13 years 11 months)Administrative tasks, Create documents; Create presentations, Create and post podcasts, Digital and Social Media Marketing (Google Ads, Facebook, Twitter, Google +, etc.), Analytics Reports, SEO content writing for blogs and websites, Book Appointments, Market Research, Lead Generation, Marketing consultation, Legal Research, Business Consultation, Product Research, General Research, WordPress, Google, and Wix website building and designing, Mail Chimp (landing pages, emails, surveys, and campaigns), CRM software and applications, Transcription Services, Content Narration, Calendar and Schedule management, Account Management, Contract and proposal creation, Report generation, and IT solutions. Certified: Paralegal, Google Ads, and Digital M
- BBenefits CounselorMar 2012 - Aug 2013 (1 year 6 months)Educate patients on various healthcare plans; Contact healthcare plans to confirm benefits, create new memberships or make changes to existing memberships; Assist with community events geared to recruit new patients; Follow up with missed appointments; Created weekly reports based on team goals; Assist with coordination of transportation needs; Train new hires; Translate as needed.
- Technical Support SpecialistMicrosoftDec 2010 - Sep 2012 (1 year 10 months)Assisted customers with technical issues, account management, billing inquiries, and troubleshooting for Xbox consoles, services, and games.
- Constituent Services RepresentativeNew York City CouncilJan 2010 - Mar 2012 (2 years 3 months)Staff Council Member; Advance Council Member; Process complaints and inquiries from constituents; Provide assistance or refer constituents to appropriate office or agencies (HRA, DOT, DYCD, VA, DEC, Legal Aid Society, etc.); Assist with resolving community issues such as: housing, bedbugs, potholes, rental arrears, evictions, education, employment, immigration, disability, etc.; Compile a computer database of constituent inquiries; Conduct follow-up of constituent inquiries and complaints; Assist constituents in filing for discretionary funding; Assist Budget Director; Work closely with New York State elected officials; Organize Town Halls and a variety of community events; Propose new ideas and projects that will benefit the community; Cre
- GVIP Account ManagerGold Seal Car & LimoMay 2006 - Oct 2008 (2 years 6 months)Executive, Administrative, Customer Service, Clerical & Sales Support: Make Reservations, Open New Accounts, Verify Bank / Corporate References, Billing, Shipping, Faxing, Internet Research, Email Correspondence, Memorandums, Weekly & Monthly Reports (Microsoft Access & Microsoft Excel), Generate Leads, Customer Satisfaction Surveys via telephone & email correspondence. Marketing: Create Marketing Materials; Organize Marketing Events & Order Marketing Supplies.
- LLive OperatorSep 2001 - Oct 2002 (1 year 2 months)Live Operator / Third Party Verifier Bilingual (English & Spanish) Answer inbound calls, provide customer service, abide by FCC regulations, & email daily reports or issues to monitors on duty.
Education
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- University of Phoenix — Bachelor of Business Administration - BBA Business Administration and Management GeneralUniversity of PhoenixJan 2000 - Dec 2002 (3 years)
- Borough of Manhattan Community College — Associate of Arts and Sciences - AAS Early Childhood Education and TeachingBorough of Manhattan Community CollegeJan 1998 - Dec 2000 (3 years)