V

Veronika Eibl

About

Detail

Head of Customer Success
Bavaria, Germany

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Workpath
    Head of Customer Success
    Workpath
    Dec 2025 - Current (11 months)
  • CleverConnect
    Head of Customer Experience
    CleverConnect
    Oct 2023 - Nov 2025 (2 years 2 months)
    Focus on Customer Success
    - NRR: 103%
    - Logo-Churn 8 for Onboardings
    - Ensuring robust project
  • CleverConnect
    Head of Customer Success - Talentry GmbH
    CleverConnect
    May 2022 - Sep 2023 (1 year 5 months)
    - Customer Retention Rate of 87%
    - NRR of 105%
    - GRR of 90.5%
    - people lead to 7 direct reports
    - restructuring of CS setup into verticals
    - professionalisation of processes
    - still maintaining a small customer BoB
  • CleverConnect
    Head of Professional Services - Talentry GmbH
    CleverConnect
    Jun 2021 - May 2022 (1 year)
    - stabilizing delivery timeline to +-2 weeks within forecasted schedule
    - People-Lead to 4 direct reports
    - strategic consulting of high-touch, high-ARR customers across mainly Europe
    - driving customer IT projects
    - internal integration project planning
    - supporting sales in high-tech discussions pre-closing
  • CleverConnect
    Senior Customer Success Manager
    CleverConnect
    Oct 2018 - Jun 2021 (2 years 9 months)
    - Strategic consulting & management of high-touch accounts in mostly central Europe (SaaS)
    - Fostering and leading strategic discussions with decision makers and V/C Level
    - Project management of customer projects as well as moderation of stakeholder meetings
    - Supporting Sales in high-tech discussions pre-closing
    - Managing and supporting customer IT projects to seamlessly integrate into their HR tech stack
  • CleverConnect
    Customer Success Manager
    CleverConnect
    Mar 2017 - Oct 2018 (1 year 8 months)
    - Project management of customer projects as well as moderation of stakeholder meetings
    - Managing and supporting IT projects for SMEs and corporations (customer onboarding and support)
    - Lead technical configuration of Talentry application for various clients
    - Implementation of visual management for the customer success team
  • CleverConnect
    Working Student Customer Success
    CleverConnect
    Nov 2016 - Mar 2017 (5 months)
    - Assist in the development of a customer success process
    - Lead technical configuration of Talentry application for various customers
    - Supporting project management in customer projects
    - Support in the development of a customer health score
    - Development of a partially automated reporting
  • Intel Corporation
    Working Student Sales and Marketing
    Intel Corporation
    Apr 2014 - Sep 2014 (6 months)
    taking over for a vacant job position (until the new employee arrived) I was given full responsibility including budgets for the Marketing of the German Consumer Sales
    - planning and creating campaigns and new assets whilst harmonizing consumer and team wishes
    - communicating with international departments, aligning marketing strategies
    - supporting In-Store Sales Representatives
    - creating banners and slogans
    - main contact person for agencies, and Intel headquarter regarding german consumer marketing
    - still doing my "intern-duties" as far as possible
  • Intel Corporation
    Internship Sales & Marketing
    Intel Corporation
    Aug 2013 - Mar 2014 (8 months)
    - supported the German Consumer Sales team in their Marketing and Sales engagement with different partners like MSH (Media Saturn Holding), Acer, Asus etc to increase Intel's performance.
    - coordinated and administrated a variety of Marketing and Sales initiatives and provided support for joint activities (especially creatives and CI) contributing to improved and efficient work processes
    - acted as a contact person for Market Development Managers as well as Sales Reprecentatives
    - provided extensive customer support (various agencies) while ensuring consistent qualitiy and increased customer satisfaction
    - supportet IFA 2013
    - administered monitoring of sales numbers via GFK and customer Sales-Out numbers
    - Off
Education verified_user 0% verified
  • Technical University of Munich
    Master of Science - MS, Technology Management
    Technical University of Munich
    Jan 2014 - Jan 2017 (3 years 1 month)
  • Technical University of Munich
    Bachelor's degree, Technology Management
    Technical University of Munich
    Jan 2009 - Jan 2014 (5 years 1 month)
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