Alexander Loa

Alexander Loa

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Head of Product, Rider at Lime | ex- Uber, Square, Intuit
Berkeley, California, United States

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Résumé

Jobs verified_user 0% verified
  • Lime
    Head of Product, Rider
    Lime
    Jan 2026 - Current (10 months)
    Reporting directly to the CPO, I am responsible for the end-to-end rider app experience, used by riders worldwide to take over a Billion micromobility trips to-date. Key areas include:
    - Onboarding and new rider growth
    - Trip experience
    - Parking, compliance, and rider incentivized tasks
    - Customer support AI products
    - Payments and fraud product
  • Lime
    Director of Product, Core Rider Experience & Payments
    Lime
    Jan 2024 - Jan 2026 (2 years 1 month)
  • Square
    Director of Product, Point of Sale Ecosystem
    Square
    Jan 2023 - Jan 2024 (1 year 1 month)
    Leading the Product team responsible for Square's Point-of-Sale (POS) Ecosystem, a suite of platform products used by 4M Square sellers worldwide. My team is responsible for setting the product strategy for our 100+ person org. We focus on several areas:

    ⬥ Product-Led Growth: Partnered with Sales to identify mid-market + enterprise opportunities such as remote device management and bill payment pre-authorization, drove execution and go-to-market strategy to secure high-value SaaS accounts totaling $xxM+ revenue.

    ⬥ Generative AI: Defined product vision and strategy for GenAI personalization in onboarding with the Add-on Library, a 0->1 product offering merchants AI-driven personalization via add-on modular applets. T
  • Uber
    Head of Product - Driver App, Core Experience
    Uber
    Jan 2020 - Jan 2023 (3 years 1 month)
    Led a team of Senior and Lead PM’s responsible for the Driver core experience, used by 5.5M drivers to earn with Uber. My teams are responsible for growth, app home screen, receiving and completing trips, wayfinding, and managing issues during pickup/dropoff.

    ⬥ New Verticals: Implemented 0->1 Driver Experience Platform, a templatized framework for new use cases like groceries, pharmacy, and alcohol, streamlining technical engineering efforts by 50% and tripling the speed to market.

    ⬥ Partnerships: Partnered with global Operations stakeholders across 80+ countries to identify critical localization features based on market research. Notable launches include driver pricing tools in Spain ($xB GB) and motorcycle ridesha
  • Allbirds
    Group Product Manager, Growth
    Allbirds
    Jan 2018 - Jan 2020 (2 years 1 month)
    Hired and managed a team of Product and UX Designers, defining the product vision and implementing agile methodologies to create 3 yr product strategy and roadmap across growth, eCommerce, customer support, MarTech, and Data products.

    ⬥ 0->1 Mobile App: Introduced Allbirds’ first mobile app on iOS and Android, achieving 10k+ downloads and a 4.9 rating, and increasing lifetime value (LTV) by xx% among app users.

    ⬥ Data-Driven Growth: Introduced Snowflake customer data platform and testing tools, prioritization of A/B testing experiments drove a x%+ increase in conversion and a xx%+ boost in average order value.

    ⬥ International Expansion: Led expansion across 12 new EU/APAC countries; launched eCommerce pla
  • Intuit
    Senior Product Manager, TurboTax + Quickbooks SaaS
    Intuit
    Jan 2014 - Jan 2017 (3 years 1 month)
    Senior Product Manager leading a combination of core product initiatives and 0->1 new business strategies. I'm most proud of our launch of TurboTax Live pilot, a success story that is now a major product line for Intuit.

    ⬥ Core Product: Led MyTurboTax, the core experience and main dashboard used by 30M+ users to manage their taxes and other finances.

    ⬥ 0->1 Support Product: Launched SmartLook nationally, a mobile product connecting Customer Support agents with users via video/screen-sharing (WebRTC), reducing resolution time by 50% and increasing NPS by 20+ points.

    ⬥ 0->1 New Business Line: Pioneered new business opportunity for Intuit, TurboTax Live, a SaaS product connecting B2B tax professionals
  • Apple
    Product Manager MBA Intern
    Apple
    Jan 2013
    Conducted market research and competitive analysis for real-time cloud-based collaboration using iWork, resulting in executive approval and additional funding for collaboration initiatives.
  • L
    Founder + Head of Design
    LoaDesign
    Jan 2008 - Jan 2012 (4 years 1 month)
    Founded and led a product design consultancy, leading design projects for 20+ clients including Finlandia, Marc Jacobs, and Dash Kitchenware.

    ⬥ Innovation: Designed the LaundryPod, an innovative portable washing machine, that won Best Greener Gadgets 2011 and Global Innovation Award.
  • m
    Senior Product Designer
    mmckenna LLC
    Jan 2005 - Jan 2008 (3 years 1 month)
    Product Designer focused on digital and physical products, working with a number of large companies as well as launching our own branded products.

    ⬥ Award-Winning Design: Lead designer for Humanscale World Chair, winner of Red Dot’s Best of the Best Award in 2010.

    ⬥ Product Lifecycle: Conceived of and manufactured several physical products for sale in museum stores like MoMA and Cooper Hewitt, most notably the “Designer Emulation Kits”, a mini lamp selling over 5k of our products worldwide.
Education verified_user 0% verified
  • University of California Berkeley Haas School of Business
    Master of Business Administration (MBA, Product Management, Entrepreneurship
    University of California Berkeley Haas School of Business
    Jan 2012 - Jan 2014 (2 years 1 month)
    - Mayfield Fellowship: awarded scholarship and VC mentor for Entrepreneurial leadership in technology

    - Larson Scholarship: awarded tech leadership scholarship

    - Co-Chair for Berkeley Startup Competition: led Berkeley’s annual startup competition with over 150 companies competing

    - Student Instructor for Entrepreneurship 101, mentoring 60+ new entrepreneurs to pitch their businesses over two years
  • Carnegie Mellon University
    BFA in Design, Minor in Business Management; Minor in Digital Media
    Carnegie Mellon University
    Jan 2001 - Jan 2005 (4 years 1 month)
  • Glen Ridge High School
    Glen Ridge High School
    Glen Ridge High School
    Jan 1997 - Jan 2001 (4 years 1 month)
Awards verified_user 0% verified
  • G
    Global Innovation Award
    In recognition for LaundryPod
  • C
    Clear Choice Award
    In recognition for Finlandia design
  • Sep
    Mayfield Fellowship
    Sep
  • I
    Best New Product Award
    Issued by NY International Gift Fair
    Recognition for Orchadia lamp, by mmckenna
  • M
    Jack Larson Scholarship
    May
  • Sep
    UC Berkeley Startup Competition (Bplan) Co-Chair
    Sep
  • B
    Best Greener Gadgets
    In recognition for LaundryPod
  • I
    Best of the Best Award, in Furniture Design
    Issued by Red Dot Awards
    Recognition for Diffrient World Chair, Humanscale
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