Thamires O

I am a professional with 10+ years of experience in Customer Support and Customer Success, including 5+ years in SaaS companies and remote environments. Specialized in advanced technical support, complex problem-solving, and continuous improvement of global support operations. I work strategically and collaboratively with Product, Engineering, and QA teams, optimizing workflows, conducting root cause analysis, and enhancing customer experience through efficient processes. Currently, I am deepening my expertise in SQL, REST APIs, log analysis, and observability tools (Datadog, Postman), expanding into a more technical and investigative role. My background also includes client onboarding, user enablement, CRM and workflow management (Salesforce, HubSpot, Jira, Confluence), as well as multilingual communication in English, Spanish, and Portuguese. Driven by curiosity, ownership, and critical thinking, I thrive in remote, dynamic environments where technical excellence directly connects to user advocacy and measurable business results. Let’s connect 🚀