Valentina Ortiz
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SDR at AvantStay
Bogotá, Bogota, Colombia
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SDRAvantStayJun 2025 - Current (1 year)As an SDR at AvantStay, I specialize in connecting luxury homeowners with our innovative, tech-driven property management solutions. AvantStay is transforming the short-term rental space by offering a hospitality-first experience for both guests and property owners — and I play a key role in growing that mission.- Business Development ManagerExecutelJul 2023 - Jun 2025 (2 years)Functions. 1. Identify, research and coordinate meetings with new potential clients 2. Work with sales teams to develop mutually beneficial proposals 3. Monitor project teams to ensure agreements with clients are applied 4. Create, implement and manage strategic processes and policies to support the business and partnerships with other businesses Achievements 1. Develop the 70% relationships with new clients in order to make business and partnerships 2. Participate in the 40% of sales that our team makes 3. Create the 50% of the strategy in order to have a successful sales process
- Customer Service RepresentativeAmazonOct 2022 - May 2023 (8 months)Functions 1. Offer the best customer service in the department of shipping and delivery in the US and Mexico. 2. Improve the communication channels with our drivers in order to provide a better service. 3. Manage our customers' emotional intelligence in order to avoid their frustration. Achievements 1. Improved the metrics of my group by 50% towards better customer service. 2. Enhanced by 40% the way we were communicating with the drivers that delivered the Amazon products in order to provide a smoother process in the chain of delivery. 3. Promote by 70% the importance of empathy in order to deal with hard situations with our customers.
- customer service representativeSutherlandJun 2020 - Dec 2020 (7 months)Functions. 1. Offer different options to customers in how to cover their debt. 2. Avoid customers being reported because they haven't pay. 3. Teach financial advising to our customers. Achievements. . 1. Take the 60 % of payments that were able to finish debt. 2. Help 95% of customers to settle a better way of payment to finish their debt. 3. Develop to 100% abilities such as empathy and persuasion in order to help the economic decisions of customers.
- Educational PsychologistUniversity of Santo TomasFeb 2020 - May 2020 (4 months)Functions. 1. Guide psychological sessions about academic counseling, group and individual sessions and more 2. Increase mental health among students. 3. Teach different techniques about studying and learning. Achievements. 1. Guide 70% of the consultations about academic counseling, individual psychological sessions, group sessions, and more 2. Increase by 80% the quality of mental health in young adults related to their education environment. 3. Improve by 40% group workshops towards learning different techniques about studying in order to improve their way of learning.
Education
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- Creative Management of Emotions, PsychologyUniversidad de los Andes ColombiaJan 2023 - Dec 2023 (1 year)
- Psychologist, PsychologyFundación Universitaria Konrad LorenzJan 2014 - Dec 2020 (7 years)