Julia Heydenreich

Julia Heydenreich

About

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Senior Sales Program Manager at Zillow
Washington, United States

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Résumé

Jobs verified_user 0% verified
  • Zillow
    Sr. Program Manager, GTM Enablement Operations
    Zillow
    Aug 2026 - Current (3 months)
  • Zillow
    Sr. Sales Enablement Program Manager
    Zillow
    Oct 2024 - Aug 2026 (1 year 11 months)
  • Zillow
    Senior Success Manager
    Zillow
    Feb 2023 - Feb 2025 (2 years 1 month)
  • Zillow
    Success Manager
    Zillow
    Feb 2022 - Feb 2023 (1 year 1 month)
    Elevate clients' adoption and success of Zillow products and services while maintaining a customer satisfaction of 97% through 1:1 virtual meetings and weekly standing sessions up to 150 advertising partners.

    Optimize advertising partners’ lead routing setup to boost team success and improve down funnel transactions with Zillow customers.

    Collaborate across a variety of internal teams to implement product and performance feedback from advertising partners.
  • Zillow
    Success Specialist
    Zillow
    Nov 2020 - Feb 2022 (1 year 4 months)
    Analyzed production data and Implemented framework and best practices for customer success that strengthened performance for individual and team advertising partners.

    Partnered directly with third-party CRMs to resolve advanced technical integration issues between the CRM and Zillow.
  • Zillow
    Senior Agent Care Consultant
    Zillow
    Jul 2019 - Nov 2020 (1 year 5 months)
    Established customer service communication channels and designed SOPs for pilot projects that were successfully implemented to a team of 60 support consultants.

    Selected to participate in a three-month rotational program to learn tier 2 escalation tools and deploy reporting to monitor and triage issues surrounding an experimental advertising model.
  • Zillow
    Agent Care Consultant
    Zillow
    Nov 2016 - Jul 2019 (2 years 9 months)
    Consulted an average of 25 real estate agents per day on their web interface matters and strengthened agents marketing for an audience of 36 million unique monthly visitors.

    Analyzed and diagnosed technical issues across Zillow Group’s platforms (Zillow, Trulia, Hotpads and Streeteasy) as well as liaised issues between advertising and internal partners.
  • D
    Instructor
    Department of Biology University of Arkansas
    Aug 2015 - May 2016 (10 months)
    Instruct weekly lab meetings for Principles of Biology. Create review sessions and construct exams for midterm reports.
  • T
    Fashion Intern
    The Danes
    May 2015 - Jun 2015 (2 months)
    Assisted with collecting fabrics and other design necessities, cutting patterns and delivering gowns to high-end fashion retailers. Managed company website and incorporated new graphic designs.
  • K
    Co-Music Director
    KXUA FM
    Jan 2015 - May 2016 (1 year 5 months)
    Evaluate music that comes through the station (~200 albums/month) to determine what our listening audience and DJs will like most to go into rotation. Update the weekly rotation to keep our music as current as possible. Communicating with labels, artists, and promotional companies that send us music, as well as actively charting each week to CMJ.

    Also host a show called Jules Rules the Radio every Thursday from 12pm - 1pm.
  • U
    Graduate Assistant
    University Information Technology Systems University of Arkansas
    Jan 2015 - May 2015 (5 months)
    Revised university policies to adhere to current AP style guides. Updated department websites and created tutorials for OmniUpdate users.
  • D
    Graduate Assistant
    Department of Physics University of Arkansas
    Aug 2014 - Dec 2014 (5 months)
    Reorganized lab chemicals and minerals and updated material safety data sheets for Arkansas Center of Space and Planetary Sciences. Maintained a clean work environment, prioritized and sorted invoices, wrote newsletter and directed students and visitors towards faculty and staff.
  • University of Washington
    TA's Assistant
    University of Washington
    Jan 2014 - Jun 2014 (6 months)
    Assisted undergraduates in understanding concepts presented and aided with field trips and labs in Introduction to Geology class. Graded final term papers for the Space and Space Travel class.

    ESS 101 Introduction to Geological Sciences
    Survey of the physical systems that give the earth its form. Emphasizes the dynamic nature of interior and surface processes and their relevance to mankind and stresses the value of rocks and earth forms in the understanding of past events. A course with laboratory for non-science majors.

    ESS 102 Space and Space Travel
    Explores the sun, solar storms, observations from space and from Earth; Earth's space environment, radiation belts and hazards, plasma storms and auroras, rock
  • University of Washington
    Photographer
    University of Washington
    Sep 2013 - Jun 2014 (10 months)
    Assigned to take pictures for articles in the newspaper. Photographer for the cover photo in every issue.
  • R
    Team Lead
    Rockets and Instruments Class Department of Earth and Space Sciences University of Washington
    Sep 2013 - Mar 2014 (7 months)
    Supervised rocket construction for Rockets and Instrumentation course. Recorded logistics of rocket development, assembly, launch, and recovery.
  • D
    NIAC (NASA Innovative Advance Concepts) Research Assistant
    Department of Earth and Space Sciences University of Washington
    Sep 2012 - Jun 2014 (1 year 10 months)
    Constructed a rocket designed to launch into a planetary body or asteroid to collect a soil sample and safely return by a tether retrieval system. Previous testing: Blackrock, Nevada and Naval Air Weapons Station China Lake, California.
  • Zeta Tau Alpha
    Apparel Chair
    Zeta Tau Alpha
    Jan 2011 - Jan 2012 (1 year 1 month)
    Managed design and distribution of all sorority apparel. Worked with various companies and organized a community wide fundraiser.
  • R
    Photographer's Assistant
    Robert Shaw Photography
    Apr 2010 - Aug 2010 (5 months)
    Assisted with professional photo shoots around San Antonio. Required to exercise photographic knowledge on a regular basis.
  • The McNay Art Museum
    Teen Art Guide
    The McNay Art Museum
    Aug 2009 - May 2010 (10 months)
    One of twenty Teen Art Guides chosen from citywide applicants. Supported the education staff by assisting with children’s activities.
  • NASA
    High School Aerospace Scholar
    NASA
    Aug 2008 - Jul 2009 (1 year)
    A weeklong internship at NASA with students selected from across Texas. My team researched and designed a martian mission.
Education verified_user 0% verified
  • University of Arkansas
    Master's of Science, Space and Planetary Sciences
    University of Arkansas
    Jan 2014 - Jan 2016 (2 years 1 month)
    Conducting experimental simulations of liquid flows and recurrent slope line (RSL) formations on the surface of Mars. Responsibilities include running experiments in the flume to recreate formations by using flows of different viscosities, various martian-like regoliths and pure and salt water at different slopes in two environments [room temperature (20 C) and a freezer (-20 C)].

    Specialized Coursework: Astrobiology, Hydrogeology, Groundwater Modeling, Geomorphology, Planetary Geology and Astronautics

    Other research projects include:
    • Application of a modified Titius-Bode relation on confirmed exo-solar systems.
    - If gaps are detected from the relationship it could lead to the discovery of new planets
  • Universität Innsbruck
    Universität Innsbruck
    Universität Innsbruck
    Jan 2012
    Studied Alpine and Glacial Geology in the Austrian Alps during the summer of 2012.
  • University of Washington
    Bachelor’s Degree, Earth and Space Science: Geology
    University of Washington
    Jan 2010 - Jan 2014 (4 years 1 month)
    For my undergraduate research, I was apart of Dr. Robert Winglee's NIAC team constructing and designing a penetrator rocket for a sample return mission. I also participated in his Rockets and Instruments class for two years, the last year I was a team lead for one of the rocket projects. This class allowed me to continue my passion for aerospace engineering which began during my final two years in high school in San Antonio, Texas. I have attached a video of all the rocket projects I have been apart of since 2009 (https://youtu.be/mMmCuTzTZVg).

    Specialized Coursework: GIS, Technical Writing and Communication, Glacial Geology, Env
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • Zillow Group
      Q3 2018 Smooth Operator
      Zillow Group
    • Zillow Group
      Seattle’s Women’s Impact Network for Q2 2019
      Zillow Group
      Award presented by Zillow Group's Women's Impact Network of 2019 for exhibiting Zillow Group’s core values by being “a true team player. She is always offering to jump in on projects and even help out on breaks.”
    • Zillow Group
      2018 Agent Care MVP
      Zillow Group
      Award given during Zillow Group's annual company meeting during the Sales All Hands for most value player in the Agent Care department in 2018
    This is a community-created genome.