Alisa Berlin

Chief of Staff to the CEO

Civitech

Jul 2024 - Current (2 years 1 month)

Executive Assistant to the CEO

Civitech

Sep 2021 - Jul 2024 (2 years 11 months)

Senior Operations Manager

Locale

Apr 2021 - Sep 2021 (6 months)

Guest Experience Manager

Locale

Jan 2020 - Apr 2021 (1 year 4 months)

Guest Experience Lead

Locale

Jun 2018 - Jan 2020 (1 year 8 months)

Guest Relations Manager

IHG Hotels Resorts

Feb 2018 - Jun 2018 (5 months)

Front Desk Supervisor

InterContinental Hotels Group IHG

Oct 2017 - Feb 2018 (5 months)

Ensure Outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanor at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Cross Check all billing instructions are correctly u

Front Desk Agent

InterContinental Hotels Group IHG

May 2017 - Oct 2017 (6 months)

Register & process guests and their assigned rooms. Accommodate guest requests. Communicating with hotel staff on the status of guest rooms. Up Selling guest rooms and promoting hotel services. Handling cash payments. Maintain a clean and neat front desk area.

Storekeeper

Disney Cruise Line

Nov 2015 - Apr 2017 (1 year 6 months)

Work to insure that all equipment needed for day to day operations for the recreational team are in stock and well organized. Help to order, receive, and document the recreation teams inventory while maintaining a current and accurate inventory. Submit requests for products when supplies run low and coordinate arrivals of supplies with vendors while maintaining constant contact with suppliers and staying informed of price changes and ensuring a good understanding of each product. Generate reports on inventory to create a record of items in stock to help schedule shipping times to ensure that products remain in stock.

Recreation Staff

Disney Cruise Line

Nov 2015 - Apr 2017 (1 year 6 months)

Monitor the safety of guests and rotate among multiple lifeguard stations 300 feet apart on Disney’s private island in the Bahamas, Castaway Cay. Clean/rent equipment – bikes, snorkel masks, boats and floats. Assist with island activities. Clean and oversee beach/boat lagoon. Work onboard a Disney Cruise Line ship periodically. When onboard, monitor children/family pools and water slides/AquaDuck water coaster, as well as all onboard recreational areas while ensuring safety of all guests and enforcing rules. As well as monitoring the integrity of adult areas. Perform hosting duties within lounges and Walt Disney Theatre in evenings and actively support Port Adventures (shore excursion) operation.

Recreation Coordinator

Disney Cruise Line

Nov 2015 - Apr 2017 (1 year 6 months)

Responsible for supervising lifeguard operations of a 40 person team, making schedules, and running weekly training sessions to ensure that all lifeguards will be prepared in the event of an emergency. Manage conflicts, make decisions, and delegate responsibility while maintaining face to face contact with guests and handling any issues that arise with the guests. Responsible for supplying and maintaining island equipment, while checking the integrity of the safety equipment to make sure it is up to the Disney standard of excellence. Take charge of emergency situations that happen on the beach to ensure that all guests, or crew members, receive the vital care that they need. Also provide care and ensure that the guest’s family is taken care

Travel Agent

AAA Carolinas

Apr 2015 - Nov 2015 (8 months)

Collected payment for transportation and accommodations from customer. Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Booked transportation and hotel reservations, using computer terminal or telephone. Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.

Sales Lead

Bath Body Works

Oct 2013 - Apr 2015 (1 year 7 months)

Supervised store opening and closing procedures. Managed all operational responsibilities including end of day and monthly paperwork, and store/ backroom inventory. Assisted store employees with their responsibilities including maintaining store appearance and assisting customers. Responsible for training new employees on daily responsibilities, product knowledge, cash register, and how to properly interact with customers.

Part Time Merchandiser

American Greetings

Dec 2010 - Aug 2013 (2 years 9 months)

Managed all operational responsibilities including end of day and monthly paperwork, and inventory management. Maintained product, as well as assembled new fixtures and outposts.

F

State Park Lifeguard

Folsom Lake State Park

Jun 2010 - Sep 2011 (1 year 4 months)

Detected and rescued persons and vessels in distress. Took Command in emergencies and performed first-aid and resuscitation procedures. Notified headquarters of accidents and rescues. Prepared reports regarding the incidents that were taken care of. Removed hazards, and potential hazards. Assisted the public and advised visitors of the many park rules and regulations. Learned to operate emergency vehicles, inspect and perform maintenance on emergency rescue equipment and vehicles.

F

Concessions Manager

Fire and Ice Concessions

Aug 2008 - Sep 2009 (1 year 2 months)

Maintained accurate cash handling procedures at all times. Kept a clean and organized concession stand, including storage spaces. Maintained high sanitation/hygiene expectations that met or exceeded the California Health Department standards.Exhibited a high degree of customer service skills and positive attitude with staff and customers at all times.

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