Dan Nugent

RevOps & Account Management

Bullseye Locations Store Locator Software

Jan 2024 - Current (2 years 10 months)

Skills: Sales Strategy
• Business-to-Business (B2B)
• Account Management
• Relationship Management
• Customer Success
• Customer Retention
• Contract Negotiation
• Upselling and Cross-Selling
• Lead Qualification
• Discovery & Needs Assessment
• Objection Handling
• Technical Sales
• Product Knowledge
• Communication
• Stakeholder Management
• Cross-Functional Collaboration
• Territory Management
• Key Account Management
• Sales Training
• Deal Structuring
• Quota Management
• Prospecting
• Closing Techniques
• Negotiation Skills
• Key Performance Indicators
• Reporting & Dashboards
• Sales Forecasting
• Com

Digital Marketing Consultant

Lawyer.com

Mar 2023 - Jan 2024 (11 months)

- Develop partnerships with marketing agencies to help expand lawyers' reach - Distill large data sets to increase opportunities for lawyers to find new clients - Help lawyers to understand and leverage AI solutions to help their firms grow Skills: JIRA (Software)
• HubSpot
• Salesforce
• Account Management
• Project Management
• Program Management
• Revenue Operations
• Sales Operations
• Digital Marketing
• Business-to-Business (B2B)
• Agile Leadership
• Creative Problem Solving
• Software Sales
• Continuous Improvement
• Written Communication
• Strategy
• Stakeholder Management
• Conflict Resolution
• Teamwork
• Planning Budgeting & Forecasting

Sr. Dealer Success Manager Major Accounts

ZeroSum

Sep 2022 - Mar 2023 (7 months)

- Managed accounts totaling more than $12mm in spend annually - Implemented strategies in concert with clients to increase business - Used machine learning and AI to advise clients on best tactics - Deciphered and distilled large data sets into actionable insights to further clients' goals Skills: JIRA (Software)
• HubSpot
• Salesforce
• Account Management
• Project Management
• Program Management
• Revenue Operations
• Sales Operations
• Digital Marketing
• Business-to-Business (B2B)
• Agile Leadership
• Creative Problem Solving
• Software Sales
• Continuous Improvement
• Written Communication
• Strategy
• Stakeholder Management
• Conflict Resolution

Solutions Specialist

ShipHero

Nov 2021 - Sep 2022 (11 months)

-Onboard new customers to ShipHero WMS - Work with customers to identify inefficiencies within their warehouses and shipping methodologies - Work with customers to plan new and more efficient warehouse layouts to maximize speed - Work with customers to solve any issues with ShipHero WMS and answer questions - Maintain an open and continuous line of communication with customers to navigate them through onboarding with ShipHero and transitioning off previous software or warehousing methods - Worked with customers to ensure their API integrations with the system were seamless Skills: Warehouse Management Systems (WMS)
• Inventory Management
• Order Fulfillment
• Logistics Coordination
• Supply Chain Operations
• Client

Sr. Account Manager/Customer Success

CDK Global

Jan 2020 - Nov 2021 (1 year 11 months)

- Wrote KPI's and metrics to measure success - Assigned a book of business with 150 accounts - Devised a strategic and data backed approach towards increasing current book of business's revenue - Cross collaborate with teams across the business to improve customer satisfaction and engagement - Work alongside upper management to position accounts for growth Skills: JIRA (Software)
• Account Management
• Project Management
• Program Management
• Revenue Operations
• Sales Operations
• RevOps
• Business-to-Business (B2B)
• Agile Leadership
• Creative Problem Solving
• Software Sales
• Cybersecurity
• Continuous Improvement
• Written Communication
• Strategy
• Stakeholde

D

Organization Manager

DN3 Holdings, LLC

Oct 2019 - Current (7 years 1 month)

Sr. Customer Success/Implementation Manager

CDK Global

Jan 2017 - Jan 2020 (3 years 1 month)

- Assigned stable of accounts that saw an increase of individual monthly revenue by 15% - Onboarded 100+ customers to various company platforms and services - Prominent customer facing responsibilities giving presentations displaying the benefits of services - Proactively help to troubleshoot client problems - Maintain accounts topping $100,000+ monthly - 100% retention of accounts under management - Increased average acceptance of accounts by 8% - Helped increase sales by 400% within the past year - Anticipate needs and provide assistance and expertise to customers to improve their success and understanding of platform - Maintain relationships with customers across the country to ensure continued engagement with platform and identifying op

Account Representative

Zengistics

Sep 2016 - Dec 2016 (4 months)

- Source and call upwards of 100 customers a day - Own the whole life cycle of the sale; opening, developing needs and problems, advising on potential solutions, and closing. - Establish positive customer relationships - Devise solutions for problems as they arise - Engage with clients across titles from Managers to C-Suite - Collaborate with internal departments to increase business

Sales & Marketing Manager

J.M. Rodgers Co, Inc.

Sep 2014 - Oct 2015 (1 year 2 months)

- $1,000,000+ in sales - Brought a Fortune 10 company on as a client - Brought in $100,000+ in billings first year - Redesigned company logo and colors - Redesigned sales presentations to be more engaging with prospective clients - Worked directly with Senior and Executive Management, and CEO to increase brand and company awareness - Designed and implemented new marketing plan - Designed and implemented new online marketing plan - Managed company's Google Adwords Campaign and Yahoo/Bing's Ad Campaign - Managed company's social media campaigns - Cross department collaborator experienced in refining and presenting company image and brand uniformly - Devised strategies to incorporate the support of non-profits in company's mission and culture

Account Manager

J.M. Rodgers Co, Inc

Jun 2013 - Sep 2014 (1 year 4 months)

J.M.Rodgers Co., Inc. is a 60 year old family owned and operated 3PL which specializes in duty drawback, customs brokerage, and freight forwarding services. The firm is one of the largest filers of duty drawback in the country and can name many notable and prominent Fortune 500 companies as clients. - Brought in $100,000+ of sales in first year - Sourced and called over 80 companies a day - Routinely worked with Senior and Executive Management to drive sales and increase company awareness - Routinely spoke with Executives, Vice Presidents and Director level clients Show less

U

Co-Owner

United Upstarts

Apr 2012 - Apr 2014 (2 years 1 month)

Co-Working center in NYC working with small businesses, start-ups and entrepreneurs to help put their ideas into motion and help them succeed.

Co-Founder

Junk-A-Haulics

May 2010 - Current (16 years 6 months)

Junk-A-Haulics is the fast, friendly, professional junk removal service. Got Too Much Junk? Call Junk-A-Haulics "The Professionals in a Dirty Business." - Created initial business plan - Created initial path to revenue - Created initial pricing structure - Created initial customer service relations management protocol - Designed/coded first website - Created the initial marketing plan resulting in high conversions to sales - Designed initial training and operations procedures - Planned out initial best practices for logistics of jobs - Handled initial accounting duties - Wore many hats within organization to achieve growth in sales and brand awareness Show less

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Dan Nugent

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