Erik Riley

Regional Director of Operations

OnTrac

Nov 2025 - Current (9 months)

Senior Regional Leader

Amazon

Mar 2025 - Nov 2025 (9 months)

Senior General Manager

Symbotic

Sep 2024 - Mar 2025 (7 months)

Senior Regional Manager, Pathways

Amazon

Apr 2022 - Sep 2024 (2 years 6 months)

Regional leader responsible for the safety, productivity, and quality of 87 sites and 35 salaried leaders (1,200+ employees). Created a network wide labor planning tool and cadence that is now utilized weekly across 140+ sites. • The tool has resulted in the operations team removing (via pre-shift VTO offering) 12.9% of their total hours (up from 6.9%), and reducing order cancellation% from 1.63% to 1.15%. Both equating to an annual savings of $4.7MM. Spearheaded the optimization of site layouts at 85 network sites to have improved pick paths as well as racking to increase stow capacity and the quantity of unique ASINs a site can physically hold. • Optimization efforts resulted in a TPH increase of 10.13%, equating to an estimated cost savi

Senior Operations Manager, Pathways

Amazon

Oct 2020 - Apr 2022 (1 year 7 months)

Oversaw Outbound (OB) department as well as site safety, productivity, and quality as the Senior Manager on nights prior to, throughout, and after the 2021 holiday season (2,000+ employees). • Applied mechanisms and standard practices that improved overall OB TPH by 11.3% on nights while leading the department. Conceptualized and implemented measures that improved ship dock TPH by 48.4%, and reduced quality defects by 64.6%. • Ship Dock quality went from worst in region, bottom 3 in network (57 sites), to best in region, top 20 in network. • Improvements including 2 documented Continuous Improvement (CI) projects with an estimated annual cost savings of $7.7M. Formulated a white paper proposal, receiving approval at the network level for co

Pathways Operations Manager

Amazon

Aug 2019 - Oct 2020 (1 year 3 months)

Director of cost and productivity for the site and directly responsible for the operational health and productivity of the $70M Amazon Robotics (AR mezzanine). Under my guidance overall building TPH improved by 42%. • Facility ranked 1st among 11 mixed auto North American Sort Centers (NASC). Completed 19 CI projects for the site in under 14 months. • More than the entire NASC West Region combined (10 sites), with a total estimated annual cost savings of $10.4M. NASC West Regions POC for capacity increase initiatives to overcome COVID 19, increasing regional capacity by 690K/day. Directed the optimization of the AR floor prior to the holiday season (over 2.5X normal volume), increasing the throughput from 15.1K to 18.8K/hour (24.5% improvem

Pathways Operations Manager Intern

Amazon

Jun 2018 - Sep 2018 (4 months)

Developed an inventory optimization process to increase order fulfillment throughput in an Amazon Fulfillment Center with an average daily throughput of 200K+ customer orders. • New process netted a 3.31% increase in daily throughput, representing an annual cost savings of $718K in one facility and $4.38M with the process and framework implemented at Amazon’s six legacy North American Fulfillment Centers.

Building Security Specialist (Intern)

Federal Bureau of Investigation FBI

Feb 2012 - Nov 2012 (10 months)

Collaborated with an FBI team to improve the design and structure of Sensitive Compartmented Information Facilities. Held US Government Top Secret Sensitive Compartmented Information (TS-SCI) security clearance (Highest in US); managed database of 200+ employee security clearances and in-processed new employees.

US Army Ranger

US ARMY

Jul 2007 - Nov 2012 (5 years 5 months)

Sergeant - Sniper Team Leader HHC / 1st Battalion - 75th Ranger Regiment Handpicked for the US Army Rangers, the most selective infantry unit in the US Army, and chosen for increasingly demanding leadership positions; responsible for the health, welfare, and success of the six Rangers under my command. Aided unit readiness and success during three Special Operations combat deployments to Iraq and Afghanistan. • Selected for and conducted 120+ missions comprising aerial, route, and tactical operations. Trained a group of 15 new Rangers into a highly specialized platoon; taught skills ranging from mathematics, to equipment proficiency, and leadership. Set team up for 100% mission success as designated marksmen in a Special Operations unit. Co

About

Detail

Timeline

Résumé