Liana Suarez

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IT Data Analyst

DiplomaSender- Remote

Jan 2023 - Current (3 years 4 months)

• Identifying and resolving 300+ data-related tasks, combining automated solutions and manual corrections to achieve improvement in overall data accuracy and established standardized processes, resulting in a 70% reduction in data related issues and providing a reliable foundation for future data initiatives. • Collaborating with web developer to address critical bugs and interface redesigning affecting test credentials, resulting in a 25% increase in website usability and a positive impact on user satisfaction decreasing customer service inquiries related to website issues. • Creating and optimizing SQL stored procedures, leading to enhancements in the cleanliness and accuracy of academic records. • Conducting thorough data sanitizatio

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Workforce Management Analyst

Truepill- Remote

Aug 2021 - Sep 2022 (1 year 2 months)

Responsible for the creation, management, and optimization of staffing models and frontline schedules that maximize cost efficiency, revenue opportunities, customer service levels, and frontline employee satisfaction.

Workforce Management Scheduling Coordinator/RTA

Truepill

Jun 2021 - Aug 2021 (3 months)

Interacted with frontline operations teams around attendance, onboarding, holidays, and intraday requests. Ensuring clear, consistent, and timely communication between operations and workforce management. Key Accomplishments: • Managed scheduling inbox and intraday requests to improve productivity and efficiency across operations by coordinating and updating schedule changes, approving pto's, shift swaps, and timesheets for over 400 employees. • Analyzed and reported employee attendance in daily, weekly, and monthly formats to assess adherence to the company's attendance policy and performance metrics.

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Absence Management Specialist - The Standard

Dec 2020 - May 2021 (6 months)

Assisted in absence management to secure relevant information for std, ltd, parental leave, and FMLA claim decisions and payments. Carried out claim and disability management plans to ensure timely and accurate decisions and actions on disability claims of all levels of complexity.

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