Omar Bustos Castro

Omar Bustos Castro

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Customer Success Manager LATAM | Cybersecurity | ZeroFox
Santiago Metropolitan Region, Chile

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Résumé


Jobs verified_user 0% verified
  • ZeroFox
    Customer Success Manager
    ZeroFox
    Dec 2025 - Current (10 months)
    I manage and grow strategic customer relationships across LATAM and the United States, helping organizations protect their digital presence and mitigate external threats. I act as a trusted advisor, driving adoption and value realization of cybersecurity solutions focused on brand protection, threat intelligence, and digital risk management. Key responsibilities: - Manage a portfolio of enterprise clients across LATAM & US - Drive product adoption, engagement, and long-term retention - Translate cybersecurity insights into business value - Lead strategic business reviews and proactive risk discussions - Collaborate cross-functionally with Sales, Product, and Threat Intelligence teams Identify growth opportunities and support expansion initi
  • Optmyzr
    Customer Success Manager - Onboarding Specialist
    Optmyzr
    Apr 2024 - Nov 2025 (1 year 8 months)
    - Led strategic customer onboarding, aligning business objectives with platform capabilities and driving a +20% increase in product adoption through tailored, value-driven plans. - Designed and executed early-stage activation strategies, reducing time-to-value and accelerating measurable business outcomes. - Acted as a trusted advisor to key stakeholders, ensuring a seamless transition from implementation to long-term adoption and expansion.
  • Optmyzr
    Customer Success Associate - Support Specialist
    Optmyzr
    Mar 2023 - Mar 2024 (1 year 1 month)
    - Managed a high volume of technical and functional inquiries, resolving 60%+ of cases with a CSAT above 95%, consistently delivering an exceptional customer experience. - Translated customer feedback into actionable insights for Product and Engineering teams, directly influencing platform improvements and roadmap priorities. - Collaborated cross-functionally to streamline processes and enhance operational efficiency, contributing to a more scalable and frictionless customer journey.
  • G
    Human Resources Intern
    Grupo CPT
    Jan 2022 - Mar 2022 (3 months)
    - Designed and implemented a company-wide employee recognition program, structured across four categories (achievement, career path, leadership, and peer recognition), strengthening engagement and internal culture. - Coordinated employee engagement initiatives and recreational activities, enhancing workplace experience and team cohesion. - Supported the management of corporate English training programs with external vendors, and developed reporting dashboards for HR leadership to track participation and progress. - Contributed to the automation of internal HR communications, improving efficiency and consistency in employee outreach. - Assisted in the design and execution of the annual employee satisfaction survey, supporting data collection
  • D
    Practicante Universitario
    Dimerc S.A.
    Jan 2021 - Mar 2021 (3 months)
    - Responsable de gestionar datos maestros. - Realización de informes para gerencia respecto a el cumplimiento de los proveedores. - Creación de herramienta en Excel, para automatizar procesos como envío de correos y entrega de información. - Creación de KPI para controlar el cumplimiento de los proveedores. - Realización de herramienta de selección de mejores y peores proveedores. - Creación de manuales para el correcto uso de las herramientas creadas.
Education verified_user 0% verified
  • Universidad Diego Portales
    Ingeniería comercial, administración de empresa
    Universidad Diego Portales
    Jan 2017 - Jan 2021 (4 years 1 month)
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