H
Haifa Khateb
About
Detail
Freelance Recruiter | Programs Coordinator
Amman, Amman Governorate, Jordan
Résumé
Jobs
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- LProgram CoordinatorLMSA FoundationMar 2026 - Current (8 months)Responsible for coordinating and supporting the planning, implementation, and evaluation of programs. Ensures smooth operations, effective communication with staff and stakeholders, and timely delivery of program objectives. Handles reporting, logistics, and participant support to achieve program goals efficiently.
- HHuman Resources SpecialistHR OutsourceJul 2022 - Current (4 years 4 months)Monitoring staff performance and attendance. advising line managers and other employees on employment law and the employer's own employment policies and procedures. verifying that candidates have the right to work at the organisation. advising on disciplinary and employee performance problems.
- HRecruitment SpecialistHR OutsourceJul 2022 - Current (4 years 4 months)Monitoring staff performance and attendance. advising line managers and other employees on employment law and the employer's own employment policies and procedures. verifying that candidates have the right to work at the organisation. advising on disciplinary and employee performance problems.
Team Leader - Customer ExperienceIKEAJul 2021 - Jul 2022 (1 year 1 month)- ACustomer Experience SpecialistAFAQJan 2018 - Jul 2021 (3 years 7 months)Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints - Customer Service - Help DeskBCISep 2013 - Oct 2017 (4 years 2 months)Handling difficult Customers, works as Acting supervisor when need.
Receive all customer feedback and analyze through survey,
Sending weekly report to the supervisor using GSPN System and daily
excel sheets about our branch results. Making projects about
product knowledge, difficult customers, Mobiles solution, systemizing
and … etc.
Repairing Daily Cash, Provide feedback to the hire departments,
Supervisors and the Customer Care direct manager.
Coordinate branch meetings to give it from time to time and
repairing and giving a trainings for BCI customer care team.
October 2012 - September 2013 - Customer Service RepresentativeUmniahOct 2012 - Sep 2013 (1 year)Receiving Customers complaints, compliments, notes, Inquiries and work
to elucidation and solve the problems as soon! In addition to acting as
an intermediary between the customer and the company using CRM
and Sesco.
Provide feedback to the various departments within the company,
especially the back office, engineering and marketing departments.
Worked as Outbound and marketing support team.
Two letters of appreciation from Customer Care and Marketing Department.
Education
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- SCollege program of Training, Human Resources and Personnel Affairs (HRM)Science Caravan Academy for Consulting and TrainingJan 2022 - Dec 2023 (2 years)Monitoring staff performance and attendance. advising line managers and other employees on employment law and the employer's own employment policies and procedures. verifying that candidates have the right to work at the organisation. advising on disciplinary and employee performance problems.
- CCollege Program of Training, TOTCIPT For International TrainingJan 2022 - Dec 2022 (1 year)Training of Trainers course
- JBachelor's degree, EconomicsJamiat AlBalqa AlTatbiqiyyaJan 2008 - Dec 2011 (4 years)Grade: 3 points of 4 _ with very good grade Letter of appreciation from Balqa'a Applied University_Planning and Management College.