Adeline Urbain

Advanced Billing support Specialist

Aircall

May 2023 - Current (3 years 3 months)

• Assistance to customers about billing, contract terms and payments. • Support to customer-facing teams with invoicing, subscriptions and payment management. • Analysis of reconciliation issues and failed payment processes. • Billing amendment • Personal project to help improve the customer’s experience: identification of improvements on the product, processes and revamp and translation of the FAQs

Senior Accounts receivable Analyst

Kyndryl

Feb 2022 - Apr 2023 (1 year 3 months)

Accounts receivable Analyst

IBM

May 2015 - Feb 2022 (6 years 10 months)

• Cash collection, reconciliation, dispute identification and follow-up. • Orientation to KPIs fulfilment and DSO targets. • Reporting, bad debt analysis and pre-legal actions. • Coordination of the squad following the Agile methodology as a back-up. • Preparation and delivery of education on new tools to team members.

F

Customer service Representative ES-EN-FR

Flamenco Export

Sep 2013 - May 2015 (1 year 9 months)

• Customer support in French, Spanish and English. Sales negotiations. • Translation, update and optimization of the website. • Support to the logistics department (shipments, customs documentation, stock management).

Freelance Translator ES-EN>FR

Independiente / Freelance

Mar 2011 - Sep 2014 (3 years 7 months)

• Translations from Spanish and English into French. Proofreading. • Preferred areas: arts and literature, linguistics, didactics, e-learning, corporate communications, marketing and gastronomy. • Elaboration of syllabus and delivery of education on French linguistics and communication theories to Spanish students preparing public examinations.

P

Project Manager (Translation agency)

Sep 2010 - Aug 2011 (1 year)

• Organization of translation projects and interpretation missions. • Responsible of the quality of all translations delivered into French. • Recruitment of linguists.

T

Customer service Team Coordinator

Toprural

Feb 2008 - Aug 2010 (2 years 7 months)

• Coordination of 2 in-house collaborators and 5 freelancers. Recruitment. • Customer and Sales support. • Edition and translation of web content, newsletters and mailings.

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