Emily Tuohy
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Revenue Operations Manager @ 3BL | Salesforce Certified Advanced Administrator
Washington, District of Columbia, United States
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Revenue Operations ManagerHeroDevsDec 2025 - Current (11 months)- MRevenue Operations ManagerMFour Data ResearchJan 2025 - Dec 2025 (1 year)
- Revenue Operations Manager3BLJul 2023 - Jan 2025 (1 year 7 months)
- Director Commercial OperationsMorning ConsultApr 2020 - Jul 2023 (3 years 4 months)Designed and stewarded efficient, flexible systems that scale. Responsible for the development and implementation of home grown solutions, support of client-facing teams, management of the 5+ integrations between systems, and supporting sales leadership with technology decisions. Accomplishments include: Case Management: - Resolved 1000+ case submissions from across the firm - Championed the use of System Changes in association with cases to track over 120 system edits and additions Revenue Recognition: - Aided in the development and launch of a custom usage-based revenue recognition system which led to increased efficiency and cost savings Account Planning: - Partnered with Sales and Service leadership to develop a custom solution to provi
- Commercial Operations ManagerMorning ConsultJul 2018 - Apr 2020 (1 year 10 months)Supported the overhaul and growth of the newly minted Commercial Operations team by partnering with senior leadership in Commercial and beyond to help develop systems specific trainings, implement territory and quota planning, and improve CRM data quality. Accomplishments include: Reporting and Analysis: - Designed custom reporting to support leadership and IC’s to ensure totals visibility over territory, progress to goal, product delivery, and key KPIs (URR, GRR, etc) - Developed dashboards - both commercial wide and region specific that enabled leaders to make informed decisions related to forecasting and performance Revenue Recognition: - Partnered with Finance to audit Client project deliveries to ensure that revenue outputs were accura
- CCommercial Operations AnalystMay 2017 - Jul 2018 (1 year 3 months)• Manage operations for a $15M+ business line comprising of 54 Key Strategic accounts through both small and large scale projects.
• Actively supporting a sales and account management team of 12 individuals: 2 Managers, 4 Account executives, and 6 support staff to deliver revenue growth
• Perform weekly revenue, campaign, and forecast activity tracking
• Growth and Forecast analysis
• Sales territory planning and analysis
• Create and run a variety of reports using Salesforce.com and advanced Excel skills around the metrics of the teams including forecasting, team rankings, and territory management. Analyze data and trends - CCommercial CoordinatorCEB, Now GartnerApr 2016 - May 2017 (1 year 2 months)• Prepare and deliver materials for virtual and in-person meetings by collecting and compiling background research, client and prospect intelligence, and membership engagement information from internal databases in advance of scheduled interactions.
• Creates and leverages team newsletter on weekly basis, consisting of various marketing and operational updates, firm highlights, and sales initiatives to boost team momentum.
• Manage data entry into CRM system to ensure accurate metrics reporting while upwardly managing the account teams to adhere to data compliance expectations.
• Proactively serve as team lead for Salesforce.com pla - Assistant ManagerJack WillsAug 2015 - Jan 2016 (6 months)Managed a team of 15+ individuals consisting of both supervisors and sales associates. Created an engaging environment that played off the playful personality of the brand through staff incentives to help encourage superior performance. Used required trainings to engage staff in store policies and product knowledge. Held team outings to improve team morale and performance. Clearly communicated financial figures, concerns, marketing opportunities and questions to peers and upper management by analyzing store sales totals weekly, monthly, and yearly) in comparison to targets and prior figures to assess store success. Used these results to create action plans and devise store budgets.
- SupervisorJack WillsJan 2015 - Jul 2015 (7 months)Increased customer satisfaction by interacting directly with customers which lead to a 95% customer satisfaction review. Managed a team of 5+ individuals to ensure maximum success for the company by delegating tasks in both front and back of house. Supported sales associates with sale drivers and ensured we hit weekly, monthly, yearly targets. Partnered with marketing team to develop shopper profile and preferences for the local region and developed content ideas for the store’s social networking accounts. e the store (handling cash, summarizing the events of the day, logging KPI's)
- Sales AssistantJack WillsAug 2013 - Jan 2015 (1 year 6 months)Built strong customer base and rapport through consultative selling, complaint resolution, and timely resolution of customer inquiries, creating an effortless purchase experience while upselling products based on customer past purchases and preferences ultimately improving store sales Performed daily store tasks including stocking, updating VM guidelines, pricing markdowns, transferring merchandise, fulfilling online orders and processing transactions.
- HostessGordon Biersch Brewery RestaurantJun 2013 - Aug 2013 (3 months)
Education
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- bachelor, Bachelor of Business Administration (B.B.A.) MarketingThe George Washington UniversityJan 2012 - Jan 2015 (3 years 1 month)
- University of ConnecticutUniversity of ConnecticutJan 2011 - Jan 2012 (1 year 1 month)