Grecia Pinedo

Trainer

Concentrix

Jan 2024 - Current (2 years 4 months)

New Hire Training Delivery: Conduct classroom training sessions for new hires, employing effective learning techniques to ensure comprehension and skill development. Curriculum Development: Develop comprehensive training curricula and modules tailored to the needs of the organization, incorporating best practices and industry standards. Learning Needs Assessment: Assess learning needs within the operations department, identifying areas for improvement and development based on Key Performance Indicators (KPIs). Learning Session Facilitation: Facilitate learning sessions to address updates or knowledge gaps among employees, fostering a culture of continuous learning and improvement. Data Interpretation and KPI Follow-up: Analyze training

English Teacher

Academia Europea Nicaragua

Jul 2023 - Nov 2023 (5 months)

Teaching Basic and Intermediate English Levels: Delivering remote English language instruction to students at basic and intermediate proficiency levels.

Trainer

Teleperformance

Jun 2022 - Jan 2024 (1 year 8 months)

Training Delivery: Deliver professional training sessions using a variety of techniques, both online and in classroom settings, to enhance learning effectiveness. Learning Session Facilitation: Facilitate and conduct learning sessions to address updates or knowledge gaps among participants, ensuring comprehensive understanding of the material. Data Interpretation and KPI Follow-up: Interpret training data and Key Performance Indicators (KPIs) to track progress and performance, ensuring alignment with organizational goals. Monitoring and Evaluation: Monitor and evaluate the effectiveness of training delivery methods, making adjustments as necessary to optimize learning outcomes. Coaching Techniques: Utilize coaching techniques to support

C

Bilingual Costumer Service Agent

CD Communications SAC

Mar 2019 - Jul 2021 (2 years 5 months)

Appointment Scheduling: Coordinate appointments for patients to meet with professional physicians across the clinic's 25 locations throughout the State of Florida, USA. Bilingual Communication: Answer incoming calls promptly and greet callers warmly and professionally in either English or Spanish, based on the caller's preferred language. Take messages accurately and provide information about the clinic's services as needed. Report Management: Maintain up-to-date reports on patient appointment statuses and communicate this information to the respective clinics to ensure they are well-informed. Confirmation and Rescheduling: Reach out to patients via phone calls and emails to confirm or reschedule appointments, taking into account the ava

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