Kelley Whorl

Director - Claims Operations

Coterie

Jan 2021 - Current (5 years 6 months)

Director of Claims Operations (2022-present) Director of Workers' Compensation Claims (2021-2022) Mo Coverage Award Winner - July 2021 Oversight, Development & Execution of "Best Practices" In-House Claims at Coterie. TPA oversight for MGA programs, multi-state. Who is Coterie? Speed + Simplicity = Service MGA partner, most inclusive appetite for the small businesses of today, 100% digital underwriting, instant quote and policy issuance, along with nationwide coverage. Types of Coverages: BOP, General Liability, Professional Liability

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Vice President - Claims Director

MMMA Claims Management of Missouri Parent Company Brown Brown Insurance

May 2013 - Dec 2020 (7 years 8 months)

Overview: Third Party Claims Administrator (TPA) for Workers' Compensation Clients include Individual Self-Insured Employers and Self-Insured Groups, consisting of 200+ employers throughout Missouri & Illinois. Parent Company: Hays Companies, MN / Brown & Brown Insurance Personal Experience: Over 30 years of insurance experience in self-insurance and workers' compensation. Duties include management and operations of the Third Party Administrator (TPA) - claims department. Responsibilities include overseeing all claims, large loss claims exceeding Excess requirements, delegation of duties, staff meetings, claims work-flows, marketing, underwriting assistance and policy management, loss reports, risk control, safety & data analysis, per

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Vice President - Claims

5Star Administrators Inc Uhlemeyer Svs Administrators Inc Crump Insurance 5Star Specialty

Apr 1998 - May 2013 (15 years 2 months)

Formerly known as: Uhlemeyer Services Administrators, Inc. (1998) - 5STAR SPECIALTY (Property & Casualty Division) - BB&T / Crump Insurance Svs Third Party Claims Administrator (TPA) for Workers' Compensation Start-up opportunity of Third Party Administrator (TPA). Primary Line of Business: Workers' Compensation. Start-up duties included third party software & computer system selection, development and data reporting; human resource and personnel selection/training; overall structure and work-flows of the daily operations, marketing plans & strategies for growth & profitability; annual budgets and ongoing performance and implementation of "Best Practices" claims handling service standards. MGA for multiple National Insurance Carriers, w

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Insurance Producer / Agent

Wausau Signature Agency CAI Companies Agency Inc

Jan 1996 - Jan 1998 (2 years 1 month)

Responsibilities include prospecting, marketing, sales, and servicing customers on behalf of Wausau Insurance Companies. Commercial Insurance brokerage for property, casualty, life & health. * Producer/Agent License: States of Missouri & Illinois (P&C, Life, Health - NPN #824566)

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Client Services Manager, Claims Supervisor, Sr. Account Manager, Sr. Adjuster

Corporate Claims Management Inc

Jan 1992 - Jan 1996 (4 years 1 month)

Assumed high-level responsibilities in the start-up of CCMI as the first employee, including client services, operations, marketing, best-practices claims handling and client retention.

Senior Claims Adjuster

Crawford & Company

Jan 1990 - Jan 1992 (2 years 1 month)

Responsible for handling and administering workers’ compensation claims for a variety of clientele, including self-insured trust, self-Insured corporations, and national insured accounts.

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Loan Dept, Teller

1st Mid America Credit Union Olin Credit Union

Jan 1987 - Jan 1990 (3 years 1 month)

Work study program while attending college

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