Nancy Giselle Carballo

With 14 years history of working with standardized processes, I have excellent customer service skills; taking ownership to resolve challenging issues, rationally and logically, conflict resolution and negotiation skills, always maintaining focus on CX. Customers and work team, we are part of one same service, therefore I like to humbly receive suggestions, emphatise, be able to lead when necessary, and promote projects or resolutions with creativity to ensure the best KPI's on my reach. Quick thinker, analytic, I have proven knowledge on planning, design and management.