Bontle Modiga

Bontle Modiga

About

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Service Centre Administrator | Customer Support Agent | Experienced Remote Worker | Transcriber | Verified Vacancies Plug 🔌
Pretoria, Gauteng, South Africa

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Résumé

Jobs verified_user 0% verified
  • Pepkor Lifestyle
    HF Service Centre Administrator
    Pepkor Lifestyle
    Oct 2024 - Apr 2025 (7 months)
    The professional interaction of all customers to ensure the accurate processing of all transactions and administration of cellular, credit and lay-by offerings to meet set targets. • Deal with customers in a customer centric manner • Achieve individual targets • Cellular and credit administration • Processing transactions and cash ups • Effective self management and teamwork • Security and housekeeping • Reception / Switchboard
  • Pepkor Lifestyle
    Credit Consultant
    Pepkor Lifestyle
    Mar 2024 - Sep 2024 (7 months)
    - Respond to incoming calls, emails and attend to walk-in customers for a good customer experience. - Deal with customers in a customer centric manner. - Customer mobile application on: Vodacom C3D, MTN iLula, Telkom CRM Amdocs, SAP- Fiori, PayJoy, Lay-buy. - Create quotation for customer. - Guide customers through Electronic Bank Statement - Retrieval (BSR) via the TransUnion Portal for cellular applications. - Create and manage customers on CRM. - Analyse customer documentation to prevent fraud and identify theft. - Action the credit granting process in line with required process. - Promote financial products to customers in order to maximize the value and profitability of the Business Unit. - Knowledge of SAP. - Perform Point of sale (P
  • Transperfect
    Transcriber
    Transperfect
    Oct 2021 - Jan 2022 (4 months)
    Transcribed audio from various sources, listening attentively to deliver correct, actual dictation.
  • Clickworker
    Freelance Contributor / Microtask Worker
    Clickworker
    Jun 2021 - Current (5 years 1 month)
    • Completed a variety of microtasks including data entry, web research, text creation, categorization, and surveys • Maintained accuracy and efficiency while working with minimal supervision • Met project deadlines and followed detailed client instructions for quality output • Demonstrated adaptability across multiple platforms and task types
  • CrowdGen
    Freelance Evaluator
    CrowdGen
    Aug 2021 - Current (4 years 11 months)
    - Participated in AI training projects, including data labeling, voice/text transcription, and image categorization - Reviewed and rated content based on relevance, intent, and accuracy - Gained experience in global, remote teamwork and platform-based task execution
  • Prolific
    Freelance Contributor / Online Research Participant
    Prolific
    May 2021 - Current (5 years 2 months)
    - Product Knowledge. - Sales - Customer engagement
  • Tradeway
    Promoter
    Tradeway
    Jan 2021 - Dec 2021 (1 year)
  • Telkom
    Customer Support Agent
    Telkom
    Nov 2015 - Mar 2018 (2 years 5 months)
    - Providing customer service that is personalized, convenient and competent. - Assist in achieving and exceeding sales targets. - Friendly and customer-focused in every situation. - Performed daily customer service related tasks such as data entry and order processing. - Support all sales-related functions, including order processing, documentation, and customer inquiries. - Credit Vetting. Feedback on application status. Actively communicate with prospective and existing customers via email, phone and face to face. - Product knowledge. - Problem solving: thinking critically about customer complaints and identify creative solutions timeously.
  • Smollan
    Customer Service Agent
    Smollan
    Jan 2019 - Feb 2021 (2 years 2 months)
    - Providing customer service that is personalised, convenient and competent. - Assist in achieving and exceeding sales targets. - Friendly and customer-focused in every situation. - Performed daily customer service related tasks such as data entry and order processing. - Support all sales-related functions, including order processing, documentation, and customer inquiries. - Actively communicate with prospective and existing customers via email, phone and face to face. - Product knowledge. - Problem solving: thinking critically about customer complaints and identify creative solutions timeously. - Customer Relationship Management (CRM) knowledge databases to document customer interactions and find information quickly. - Process Point Of Sal
  • Energy at Work Projects
    Promoter
    Energy at Work Projects
    Sep 2015 - Nov 2015 (3 months)
    Outsourced to Pick N Pay for product promotion.
  • V
    Promoter
    VERITAS EVENTS
    Sep 2015
Education verified_user 0% verified
    This is a community-created genome.