Americorps VISTA - Virginia Mentoring Partnership
Big Brothers Big Sisters Services Serving Richmond TriCities Hampton Roads
Aug 2014 - Aug 2015 (1 year 1 month)
-Developed and initiated procedures to maintain waiting list for clients who retained interest, availability, or eligibility to participate. Resulted in 80% decrease in wait list, thereby reducing the wait time for a mentor and youth.
-Increased the number of youth served in new Community Based Matched by 50% in one year.
-Conducted and analyzed quantitative and qualitative research to develop strategic enrollment procedures in order to achieve goals.
-Utilized customer relationships management (CRM) software .
-Managed and assessed over 25 matches to ensure the strength of a match relationship, provide coaching, and ensure child safety.
-Planned, coordinated, and hosted seasonal events for community based matches.