Josh Matulonis

Senior User Experience Researcher

Oddball

Sep 2023 - Current (3 years)

Identity & MFA Team for developing awesome experiences to veterans using the VA website.

Senior Staff UX Design Researcher

GE HealthCare

Apr 2022 - Jan 2023 (10 months)

Created 30min training courses for designers to facilitate informed discussions with SME’s about radiology tech modality scan workflows. Global usability testing of Edison Design System website improvements with engineers and designers. Moderated 1:1 remote interviews with radiology techs, site visits, brainstorming sessions, and journey mapping using Miro. Secondary research of competitors and scholarly databases to identify opportunities for innovation.

UX Researcher II

Smartmatic

Jul 2021 - May 2022 (11 months)

Strengthened my knowledge and demonstrated a strong grasp of UX writing, creating a content style guide, and overseeing all aspects of secure voting system design research. Supported company as first UX Research SME in conducting & providing feedback to assist all teams in developing strategies for (US Government Usability, international usability testing, section 508 accessibility testing) research, training teams in global moderated & unmoderated research, and maintaining the research repository in confluence. Created Smartmatic’s UX content style guide for election system’s copy, microcopy, naming, voice, and tone. Responsible for all stages of mixed methods research (Trello, Userzoom, A/B testing, Qualtrics, SPSS, Adobe Analytics, Dscou

UX Researcher II

AvidXchange, Inc.

Sep 2019 - May 2020 (9 months)

Developed generative and summative mixed methods research timelines for testing of AP/AR Fintech solutions (Jira, Usertesting, Userzoom, Dscout, Qualtrics). Integrated with CX Teams to develop strategies for moderated & unmoderated user research and testing of designs to consolidate software for customer needs. Responsible for all stages of research in addition to the creation of templates, research presentations, and participant repository setup (using Salesforce). Developed training sessions on qualitative and quantitative methods in UX research including interviews, usability, ethnography, A/B testing, and survey questionnaire guidelines.

Senior UX Researcher

Lowe's Companies, Inc.

May 2019 - Aug 2019 (4 months)

Triangulated research, such as journey maps, Usertesting, card sorts, site visits, and interviews to provide understanding of user needs for retail, marketing, and merchandising team software. Mentored stakeholders on the selection of research methods and participant recruitment to expedite projects.

Lead UX Researcher

ServiceNow

Aug 2018 - Mar 2019 (8 months)

Led Employee Experience team in driving UX Research for enhancing the usability of the employee intranet, internal tools, and Purchasing department portals across this international company. Setup UX repository for research method protocols, templates, and results. Monitored quantitative telemetry and survey data (Adobe Analytics, SQL, Excel). Executed moderated & unmoderated qualitative studies (task based 1:1 interviews (usability) & user research). Trained and offered guidance to 2 designers on qualitative research methods.

UX Researcher III

Google

May 2018 - Aug 2018 (4 months)

Concept testing of new features and brainstorming on enhancing security.

Usability Engineer- UX Researcher

Dell Technologies

Sep 2017 - May 2018 (9 months)

Usability testing, experimental design, brainstorming, data analysis, and presentation of results for delightful out of the box experiences with computer software (Setup wizards, control centers, EMC security, and Bios redesign) and Dell e- commerce website at various stages of development. Applied mixed methods, card sorting, Usertesting, Tobii, Dscout, Qualtrics, User Acceptance Testing, Trello, A/B tests, competitive analysis, and creative approaches (thematic coding, personality research, and neurobiology knowledge) while managing multiple projects to answer stakeholder questions and generate actionable insights. Experimented with VUI’s, search bars, chatbots, notifications, AR, and haptics

Process Improvement - User Research

C&S Wholesale Grocers

Mar 2013 - Jul 2017 (4 years 5 months)

Evangelized the use of user research methods, data-driven user-centered design, human factors, and training for integration of novel BI tools and Oracle within the Process Improvement “Think Tank". Held training courses on SQL, SAP, Lawson, Hyperion, Teradata, and OBIEE. Multiple methods (Contextual inquiries, workflows, user journeys, surveys (Survey Monkey), card sorts, 1:1 interviews, A/B test, UAT, diary studies) were triangulated to understand the needs of employees and customers with mainframe screens for redesign using Oracle design solutions. Determined user needs, designed, and concept tested New Item Dashboards and Oracle B2B e-commerce buying screens in an Agile environment. Within 2 years of UX program strategy inception, there

Neurobiology & Behavior Research Specialist (Lab Manager)

The State University of New York

Aug 2008 - Aug 2011 (3 years 1 month)

Central contact for all lab related happenings. Managed participant repository. Project manager for establishment of the interdepartmental core behavioral research facility. Used interviews, surveys, and secondary market research to understand user needs, vendor costs, and longterm benefits before facilitating the addition of a $500k core behavioral research lab for Neurobiology & Behavior, Pharmacy, and Psychology departments. Held training sessions on pharmacology research, Noldus tools, Nvivo, microscopy, and video editing software. Provided administrative support, proofreading of manuscripts, radiation safety, and breeding/cataloguing of transgenic mouse colonies (Access database). Participated in grant writing to assist in awards, such

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Behavioral Pharmacologist - Opiates & Pain Modulation

May 2006 - Oct 2007 (1 year 6 months)

Executed all stages of behavioral pharmacology research examining the opioid system in transgenic rodents. Used R to model and statistically quantitative test dose response data using linear & nonlinear regression modeling. Participated in manuscript preparations and presented posters at Society for Neuroscience conferences.

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Behavioral Pharmacology Research Technician

SLOAN-KETTERING INSTITUTE FOR CANCER RESEARCH

Jun 2005 - Oct 2007 (2 years 5 months)

Supported all levels of opiate behavioral pharmacology research occurring at CW Post, Rutgers, MSKCC, and CUNY Queens. Guest lecturer on opiate pharmacology in undergrad and graduate Psychopharmacology courses at CW Post.

Research And Development Cosmetic Chemist

The Estée Lauder Companies Inc.

Feb 2004 - Jun 2005 (1 year 5 months)

Combined secondary research with bench research to improve creme de la mer formulations, including the Concentrate and Lifting Serum.

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