Jonna Critchley

Some people see a tangled web of moving parts, I see a beautiful puzzle just waiting for a standardized, color coded workflow. ​As the Director of Programs and Operations for MISMO, I specialize in bringing order, efficiency, and a healthy dose of sanity to the mortgage industry. I am relentlessly passionate about processes and procedures. Honestly, if there isn't a documented workflow for it, did it even really happen? ​I thrive on collaborating with incredibly smart teams to turn complex industry challenges into streamlined, actionable programs. Whether we are visualizing fiscal year performance metrics or mapping out massive strategic initiatives, I believe the best results come from working together (and sharing a few laughs while we untangle the knots). ​When I’m not optimizing our operations or keeping our programs running like a well-oiled machine, I am a massive advocate and power user of AI. From streamlining the mundane to experimenting with the latest high end AI generation tools, I’m always hunting for ways to work smarter, not harder. Let's just say I know my way around a complex prompt. ​If you want to talk mortgage standards, the underrated beauty of a flawless Standard Operating Procedure, or the latest AI breakthroughs, let's connect!